Base Ops

3 weeks ago

North Vancouver, Canada Grouse Mountain Full time

Everyday we aim to provide a high quality, dynamic and authentic mountain playground where locals and tourists can escape, have fun, learn and challenge themselves, embracing the outdoors and key elements of BC culture. Our friendly and informative staff will help guests to create enduring memories based on remarkable experiences.

**Job Title**: Skyride Operator

**Location**: North Vancouver

**Department**: Mountain Operations, Base Operations

**Reports to**: Manager, Base Operations

**Role Status**: Full time / Seasonal

Grouse Mountain offers a challenging and enjoyable work environment with a world of career opportunity. Our team is dedicated to Grouse Mountain's renowned excellence and its continued growth as Vancouver's premier mountain resort. In exchange for employee excellence, we offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

**Key Responsibilities of the Role**:

- Maintaining safe and efficient operation of the Grouse Mountain Skyride system
- Providing excellent customer service to all guests
- Welcoming and informing guests of daily activities and upcoming events through a brief narration about Grouse Mountain history, geography, and points of interest viewable from the Skyride
- Logging detailed Skyride traffic statistics and relaying the information to appropriate personnel
- Checking and scanning tickets and/or passes before boarding the Skyride
- Maintaining housekeeping standards for Grouse Mountain Base area and Skyride terminals as well as all surrounding grounds and buildings
- Maintaining a clean work environment, including cleaning/disinfecting of Skyride terminals, tram Cabins, and other Base Operations facilities (proper PPE will be provided).
- Other duties as required

**Requirements**:

- Possess excellent customer service skills
- Ability to communicate orally in public with a clear and audible speaking voice
- Ability to address large groups of guests
- Ability to work on Skyride at heights
- Ability to react quickly; good judgment
- Ability to work independently as well as within a team

Innovative. Nature-Loving. Safe. Passionate. Inspiring. Real. Entrepreneurial.

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