Student Wellness Navigation Specialist

1 month ago

Mississauga, Canada Sheridan College Full time

Reporting to the Manager, Student Advisement, the Student Wellness Navigation Specialist is the front-facing role for Sheridan’s Centres for Student Success. This role offers a sophisticated, integrated intake and triage function for students and other community members seeking supports or services from Student Affairs (SA). Working from each campus Centre, this multi-incumbent position provides: service area specific intakes, assesses eligibility for service and assists with service requirements, answers more in-depth inquiries regarding service provision, books service appointments with relevant service areas, triages access to services, and provides community consultations for College members seeking guidance on service access and responses to situations pertinent to SA programs. The Specialist role also acts as a second-tier inquiry service for matters exceeding the complexity or acuity that the Service Hub staff are positioned to respond to. This role also utilizes training and skills in mental health services/crisis intervention to respond to and de-escalate community members attending the Centre who may be experiencing acute distress or crisis in order to assess the need for escalated intervention or response.
The Specialist will regularly collaborate with other SA service providers on wraparound care plans and supports for students and will work extensively with internal/external service providers (i.e. Faculty, Tutoring, EmpowerMe, etc.) to ensure current information is available to providers and users about other relevant supports and services.

**What You’ll Be Doing**
- Receiving and responding to all student staff and faculty inquiries, requests for information or assistance on matters relating to Student Affairs services;
- Providing a central, second line of defense for troubleshooting and escalations from Service Hub;
- Possessing a high level of institutional knowledge and familiarity with Sheridan’s processes, policies, practices, people, services and programming;
- Where necessary or appropriate, engaging in a respectful, trauma and equity-informed inquiry regarding student need(s) to identify the most appropriate service(s);
- Booking appointments with appropriate service providers based on student need and expressed preferences;
- Identifying the need for and appropriate resources for referrals for students and/or community members whose needs do not fall within the scope of Student Affairs service area;
- Providing “warm referral” services for students to other service providers and providing reasonable follow up to ensure the efficiency and effectiveness of any referrals outside of the Centre services;
- Maintaining accurate case records of all student interactions in CRM (database) to track the student journey; conducting data analysis and creating service reports;
- Serving as the first point of contact for escalations/concerns about international health policy plans; Following up with Tier 2 or leadership, as required;
- Providing needs assessments, crisis intervention, intake and triage/care coordination for students seeking services;
- Serving as the first point of contact for students experiencing distress and/or mental health challenges; assessing and de-escalating stressful/crisis situations and making appropriate service connection (stabilize, assess, schedule);
- Providing Sheridan community consultation and coaching support - guiding community members such as staff and faculty on available services, providing guidance on managing low-level situations and referrals to services;
- Reviewing service access documentation and providing guidance on accessing necessary documents for service registration (for both external and internal services);
- Identifying students appropriate for workshops and other educational and transitional programming and facilitating access to these opportunities;
- Working with George Brown College to coordinate ASL interpreters/computerized note takers for eligible students;
- Providing operational support in an integrated-service model of delivery and provides assistance to all Centre staff to ensure the efficient and effective operation of a departmentally integrated environment;
- Participating in college committees, taskforces or special projects to gain a better understanding and to contribute to the growth, changes and new processes being developed throughout the college community;
- Performing other related duties as assigned.

**About You**

You have the skills and knowledge to work with an increasingly diverse student and staff population as well as a proven commitment to **anti-oppression, equity, and inclusion.**

You have a **client service focus** with an aptitude to make connections, support others, provide excellent **customer service** and might identify as a **community builder.**

You demonstrate excellent **judgement**, creative **problem-solving **skills and **conflict resolution** skills.

You have excellent **written **a

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