Operator, Telephone Answering Service
3 weeks ago
Education: Secondary (high) school graduation certificate
- Experience: Will train
**Work setting**:
- Private sector
- Telecommunications company
**Tasks**:
- Obtain and process information required to provide services
- Record and relay information
- Answer telephone and relay telephone calls and messages
- Address customers' complaints or concerns
- Access and process information
- Answer inquiries and provide information to customers
- Perform general office duties
**Computer and technology knowledge**:
- MS Excel
- MS Outlook
- MS Word
- Internet
**Security and safety**:
- Criminal record check
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
**Personal suitability**:
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Reliability
- Team player
- Client focus
- Punctuality
**Screening questions**:
- Are you available for shift or on-call work?
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
**Health benefits**:
- Dental plan
- Health care plan
- Vision care benefits
**Long term benefits**:
- Life insurance
- Registered Retirement Savings Plan (RRSP)
- Work Term: Permanent
- Work Language: Bilingual
- Hours: 32 to 40 hours per week
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