Customer Service Representative

3 weeks ago


Cornwall, Canada Lifemark Health Group Full time

**Job Title: Customer Service Representative -**
**pt Health Cornwall Physiotherapy**
- Location: 17373 South Branch Road- Cornwall, Ontario- Employment Status: Permanent Full-Time
- Rate Compensation: $17.00 - 18.00 per hourDo you want to work and enjoy the support of our understanding Clinic Director? If so, join us at **pt Health Cornwall Physiotherapy**, a **Lifemark Health Group** **company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Customer Service Representative who shares this same philosophy.

**Why Lifemark?**
- Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team.
- Flexibility in building your perfect schedule with our understanding Clinic Director.
- Competitive compensation with an excellent benefits package for permanent employees.
- Shoppers Drug Mart Employee discount.
- Employee Stock Purchase Plan.
- Paid Vacation days.
- Employee Referral Bonus Program.
- Pathways for leadership opportunities.
- Opportunities for mentorship as well as a positive and comforting work environment.
- Nationally recognized brand with a strong digital presence.

**Qualifications & Core Competencies**:

- High School Diploma, G.E.D. or equivalent
- Excellent customer service skills and telephone etiquette
- A high degree of organizational and multitasking skills in a busy and fast-paced work environment, preferably with 1-3 years of work experience in a private clinical setting
- Excellent communication and interpersonal skills
- Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset
- Flexible and adaptable to change

**Key Functions and Responsibilities**:

- Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
- Coordinate a detailed and accurate information intake on the patient's first visit to the clinic and throughout their treatment plan.
- Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
- Coordinate scheduling of patient appointments and maintain the patient’s medical record.
- Collect payment at the time of service.
- Track coverage for all funding streams to ensure approval.
- Complete data entry and billing.
- Provide administrative support to the Care Coordinator Manager and Clinic Director.

**_
**_careers_



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