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Manager, Airline Client Relations

8 months ago

Vancouver, Canada Vancouver Airport Authority Full time

YVR is a place of connection, bringing together people, places and cargo while ensuring a safe and efficient experience for everyone. Airport Operations is an integral part of safely and successfully getting passengers and bags to their flights on time.

**Position overview**

Reporting to the Director, Terminal Operations, you will act as the main point of contact for airlines and above-wing ground handling issues at YVR in support of both our Main and South Terminal operations.

**Key responsibilities include**:

- Acting as the main contact for airline and above the wing ground handlers for the main and south terminals
- Managing complex, and often competing, relationships and demands amongst air carriers and related partners and suppliers

**Key qualifications include**:

- At least ten years’ operational experience with an airline or ground handler, supplemented by a bachelor’s degree in a relevant field (i.e., Arts, Sciences or Business); or an equivalent combination of training and experience
- Proven relationship skills including the ability to organize and facilitate effective communication between multiple stakeholders
- Critical thinking skills with the ability to develop and implement business plans, as well as manage the day-to-day tactical oversight of airline operational programs
- Strong decision-making skills with the ability to work with ambiguity
- Demonstrated people leadership skills

**Who We Are**

YVR is more than just an airport. We connect our beautiful province and all it has to offer to the world. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters.

At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive. We strive to provide an environment that reflects the diversity of our communities, allowing us to better serve them.

Join us on this journey as we continue to transform our airport to better serve our communities.