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Quality Assurance Manager

4 months ago

Cobourg, Canada Protoplast Full time

Quality Manager Job Description
Title
Quality Manager
Reports To
General Manager
Summary
The Quality Manager ensures that quality standards and procedures are met and aligned with legislation and customer specifications. This individual is responsible for managing the organizations quality assurance policies and controlling new product development processes. The Quality Manager will also establish performance standards, procedures, and audit controls in order to meet business requirements, as well as Identify and implement process improvements to increase the efficiency, effectiveness, and quality of company operations.
Job Duties
- Provide leadership developing and directing QA and quality improvement initiatives for all company products and services.
- Monitor QA systems and advise Management team on system performance; publish statistics regarding performance against set goals.
- Maintain IATF16949 compliance.
- Perform internal QA audits that are compliant with company policies, practices, and procedures.
- Collaborate with client-facing QA representatives to ensure full customer satisfaction with the company's products and services.
- Establish and maintain a QA program for monitoring supplier quality, including audits, controls, and other qualifiers.
- Conduct risk analyses, verification, validation activities, and formal design reviews, as applicable.
- Support new product development and continuous improvement and by integrating quality control tools (e.g. Lean, Six Sigma, etc.) into processes.
- Promote and advocate quality achievement and performance improvement across the organization.
- Act as liaison with customer auditors and assume responsibility for ensuring corrective actions with customer specifications.
- Ensure ongoing compliance with local and national standards and legislation.
- Persuade staff to adopt and incorporate quality methods into their work.
- Create and maintain QA control documentation.
- Identify relevant QA training needs and opportunities.
- Maintain a constant awareness of company profitability, including budgetary control issues.

**Requirements**:

- Minimum 5 years of direct work experience with QA systems, regulations, guidelines, and associated standards.
- Direct knowledge of QA methodologies.
- Must possess excellent communication skills for liaising and communicating with vendors, customers, and internal departments.
- Practical experience with risk management, product testing, capability studies, and control plans.
- Training and knowledge of Six Sigma techniques and Lean Manufacturing are desirable.
- Highly motivated and self-directed capable of multi-tasking, and able to work with mínimal supervision.
- Extremely detail-oriented and analytical thinker.
- Able to interface directly with cross-functional teams.
- Ability to create and review technical documentation, including project plans, test procedures, and design documents.
- Able to develop, review, and maintain metrics and quality audits.
- Strong problem identification and problem resolution skills.
- High level of proficiency with Microsoft Office productivity suite.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.
- Able to build and maintain lasting relationships with other departments, key business partners, and government agencies.
- Strong work ethic and positive team attitude.

Working Conditions
- Travel as required.
- Ability to attend and conduct presentations.
- Manual dexterity required to use desktop computer and peripherals.
- Overtime as required.

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Cobourg, ON K9A 0E9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- quality assurance: 5 years (preferred)

Work Location: In person