Lead Client Service Representative

4 months ago

North Vancouver, Canada Ethos Veterinary Health Full time

**Mountainside 24/7 Animal Emergency is looking for a full-time Lead Client Service Representative**
Under new management and leadership with our amazing Medical Director, Dr. Harry Cozens, and inspiring Hospital Director, Robyn Luscombe, Mountainside 24/7 Animal Emergency is continuing to grow and change. Focusing on emergency medicine only, we are looking to onboard a full-time Lead Client Service Representative (CSR) to our team to help us as we move in a very exciting direction.

We understand that it’s about more than just working in a nice building with fancy toys and great wages and benefits; you also want growth and development opportunities to magnify your talents while still protecting your quality of life outside of work. And how about a workplace where you can bring your dog to work, too?

Perfect for outdoor enthusiasts and urbanites alike, North Vancouver, BC, is an incredible place to live and work. It’s true that our hospital offers a variety of extensive services and equipment, but it’s our people who truly make the difference. Emergency work is not for everyone, but with a patient-first philosophy, we aim to make every client and team member feel like they are part of our family.

**The Position**:We are searching for a full-time experienced Client Service Representative who is up for the fast paced and exiting challenge of emergency work to lead our team of talented Client Service Representatives. Previous veterinary industry and management experience preferred.

**What are the perks, you might ask?**
- Base salary of $46,000-$53,000 (based on previous veterinary experience).
- Fun perks like bringing your dog to work, healthy (and not so healthy) snacks in the staff room, team bonding events and more.
- Great health benefits package for full time staff.
- Staff discounts on pet food and services.
- Beautiful work space, view and location that encourages a healthy lifestyle (think dog trails, mountains, fresh air).
- A chance to challenge yourself and develop your skills as a leader.
- Feeling proud and passionate about your job and look forward to coming to work every day
- Being a part of a supportive and collaborative team environment where you feel valued.

We are excited to have you come join us and be a part of our talented team while advancing your own skills and experience

***
The Lead Customer Service Representative (Lead CSR) is responsible for assisting the management team in maintaining a positive environment for Mountainside’s clients and patients by ensuring the delivery of outstanding, efficient, and friendly customer service daily. In addition to performing the regular duties of a Customer Service Representative, provides general direction to other CSRs, including daily coordination of breaks, and encouraging safe work practices and adherence to hospital policies and procedures. Under general direction from Human Resources, the Lead CSR is responsible for planning, creating, and maintaining the ongoing daily work schedule for all reception staff, including receiving, tracking, and approving all time off requests. Monitors and responds daily to absenteeism of all reception staff by arranging for coverage and notifying supervisors on duty of absent employees, as needed, in collaboration with the leadership team. Oversees, coordinates, and administers all initial and ongoing training for new and current reception staff. Assists HR with the onboarding of new reception staff, as required. Contributes to the maintenance of office SOPs and staff meetings, and provides ongoing feedback to management, as requested. Performs other related administrative duties (e.g., taking minutes, providing information, etc.).

**PRIMARY DUTIES AND RESPONSIBILITIES**

**I. **_Ensures consistent and proper reception staffing coverage by:_**
- Planning and creating the ongoing daily reception schedule, including inputting into Deputy, and monitoring it daily to always ensure proper coverage while following pre-established parameters and limitations, as set by management.
- Responding to reception staff members who call in sick/absent and taking complete responsibility for finding coverage on regularly scheduled workdays.
- Monitoring, receiving, planning, and approving vacation requests and related coverage for reception staff.

**II. **_Champions outstanding customer service and client relations daily by:_**
- Embracing and exemplifying the values and goals of Mountainside 24/7 Animal Emergency.
- Acting at the first point of contact for the timely and efficient resolution of daily customer issues, concerns, or conflict. Defers complex or escalated issues to management for resolution.
- Ensuring the timely and friendly response by Front of House (FOH) staff to regular customer inquiries.
- Contributing to the ongoing development and maintenance of FOH SOPs to ensure Mountainside is consistently delivering excellent service to clients and customers.
- Encouraging teamwork and positive

  • Lead Client Service Representative

    4 months ago

    North Vancouver, Canada Mountainside 247 Animal Emergency Full time

    **Mountainside 24/7 Animal Emergency is looking for a full-time Lead Client Service Representative!** Under new management and leadership with our amazing Medical Director, Dr. Harry Cozens, and inspiring Hospital Director, Robyn Luscombe, Mountainside 24/7 Animal Emergency is continuing to grow and change. Focusing on emergency medicine only, we are...

  • Client Service Representative

    2 months ago

    North Cowichan, British Columbia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly skilled and motivated Client Service Representative to join our team at the Royal Bank of Canada. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, handling a wide range of financial transactions, and identifying sales and referral opportunities.Key...

  • Client Service Representative

    2 months ago

    North Cowichan, British Columbia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly skilled and motivated Client Service Representative to join our team at the Royal Bank of Canada. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, handling a wide range of financial transactions, and identifying sales and referral opportunities.Key...

  • Client Service Representative

    5 months ago

    North Vancouver, Canada Mountainside Full time

    Salary: Mountainside Animal Hospital + 24 Hour Emergency is looking to grow our Client Service Representative team! Under new management and leadership with our amazing Medical Director, Dr. Harry Cozens, and inspiring Hospital Director, Robyn Luscombe, Mountainside Animal Hospital and 24 Hour Emergency is continuing to grow and change. We are excited to...

  • Client Service Representative

    2 months ago

    North Cowichan, British Columbia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly skilled and motivated Client Service Representative to join our team at the Royal Bank of Canada. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, handling a wide range of financial transactions, and identifying opportunities to grow our business.Key...

  • Client Service Representative

    2 months ago

    North Cowichan, British Columbia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly skilled and motivated Client Service Representative to join our team at the Royal Bank of Canada. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, handling a wide range of financial transactions, and identifying opportunities to grow our business.Key...

  • Client Service Representative

    2 weeks ago

    North Vancouver, Canada City of North Vancouver Full time

    Position Information **Title** - Client Service Representative**Job Status** - Temporary Full Time**Position Overview** - The City of North Vancouver is the urban core of the beautiful North Shore and has a long-term vision to be “The Healthiest Small City in the World”, with five key priorities to be a City for People, a Resilient City, a Vibrant City,...

  • Client Services Representative

    1 month ago

    Vancouver, British Columbia, Canada COMPANY 3 Full time

    Job Title: Client Services RepresentativeCompany 3 is seeking a highly skilled and experienced Client Services Representative to join our team in Vancouver. As a key member of our Client Services team, you will be responsible for delivering exceptional client experiences and ensuring the smooth operation of our client-facing areas.Main...

  • Client Services Representative

    1 month ago

    Vancouver, British Columbia, Canada COMPANY 3 Full time

    Job Title: Client Services RepresentativeCompany 3 is seeking a highly skilled and experienced Client Services Representative to join our team in Vancouver. As a key member of our Client Services team, you will be responsible for delivering exceptional client experiences and ensuring the smooth operation of our client-facing areas.Main...

  • Client Service Representative

    5 months ago

    Vancouver, Canada The GCM Inc. Full time

    We are on the lookout for talented customer service and sales professionals to be a part of our dynamic crew! Our new **Client Service Representative** will lead from the front with authenticity, empathy, and integrity in all customer interactions, ensuring that every connection made is built to last! **The Client Service Representative will**: -...

  • Client Service Representative

    5 months ago

    North Vancouver, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative

    4 months ago

    Vancouver, Canada People Corporation Full time

    We are seeking a Client Service Representative to join our Granville West Group team in Vancouver. This is a hybrid role, with 3 days per week in office and 2 days per week remote. The Client Service Representative will be a part of a dynamic team that provides an exceptional client experience for Group Insurance clients. In this role, you will be...

  • Client Service Representative

    1 week ago

    North Cowichan, British Columbia, Canada Royal Bank of Canada> Full time

    Job SummaryWe are seeking a highly skilled Client Service Representative to join our team at the Royal Bank of Canada. As a Client Service Representative, you will be responsible for executing a wide range of financial operations, including cash handling, transaction processing, and customer service.Key ResponsibilitiesProactively engage with clients to...

  • Client Services Representative

    5 days ago

    North York, Canada Educators Financial Group Full time

    Educators Financial Group is seeking a proactive and passionate **Client Services Representative** to provide administrative support to Educators’ Client Advisory Services Team (CAST). In this role, you will embody our brand and dedicate yourself to putting our clients first. Our clients primarily consist of members of the Ontario Secondary School Teachers...

  • Client Services Representative

    5 months ago

    North York, Canada Educators Financial Group Full time

    Educators Financial Group is seeking a proactive and passionate **Client Services Representative** to provide administrative support to Educators’ Client Advisory Services Team (CAST). In this role, you will embody our brand and dedicate yourself to putting our clients first. Our clients primarily consist of members of the Ontario Secondary School Teachers...

  • Csr (Customer Service Representative)

    4 months ago

    North Vancouver, Canada Paris Service Group Full time

    _You’re the best and you want to join a team that appreciates you, where you can create your own opportunities?_ - **Who We Are**_ We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a while in Vancouver. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a...

  • Client Service Representative

    1 month ago

    Vancouver, British Columbia, Canada CIBC Full time

    About CIBCWe're a relationship-oriented bank that's building a modern banking experience for our clients. We're looking for talented professionals who are passionate about helping people and making a meaningful impact.Job SummaryWe're seeking a Client Service Representative to join our team in a fast-paced Banking Centre. As a Client Service Representative,...

  • Client Service Representative

    1 month ago

    Vancouver, British Columbia, Canada CIBC Full time

    About CIBCWe're a relationship-oriented bank that's building a modern banking experience for our clients. We're looking for talented professionals who are passionate about helping people and making a meaningful impact.Job SummaryWe're seeking a Client Service Representative to join our team in a fast-paced Banking Centre. As a Client Service Representative,...

  • Client Services Representative

    1 month ago

    Vancouver, British Columbia, Canada The University of British Columbia Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Client Service Representative to join our team at The University of British Columbia. As a key member of our front-line team, you will be responsible for providing exceptional service to clients and guests, ensuring a positive and efficient experience at UBC Robson Square.Key...

  • Client Services Representative

    1 month ago

    Vancouver, British Columbia, Canada The University of British Columbia Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Client Service Representative to join our team at The University of British Columbia. As a key member of our front-line team, you will be responsible for providing exceptional service to clients and guests, ensuring a positive and efficient experience at UBC Robson Square.Key...