Manager, Site Operations

4 days ago

Richmond Hill, Canada Staples Canada Full time

: 1241976

**Who we are**

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn, and grow together.

**We are building an inclusive and diverse team**

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**:
Under the direction of the Sr. Manager, this position is responsible for leading and executing online merchandising and promotional initiatives, coordinating and executing the online customer experience while providing direction and leadership to internal team members. In addition, this position supports website enhancements and online merchandising system issues - troubleshooting issues that arise, identifying improvement opportunities and testing enhancements as they are introduced.

**Specifically, You Will**:

- Manage merchandising and marketing online and mobile promotional activity by setting up and maintaining Promotional Bundles / Pages - working with affected parties to provide direction and determine the best approach based on defined business objectives
- Partner with Merchandising and Marketing teams to develop and execute promotional strategies for all online product offers including but not exclusive to creative banners, SKU level messaging, mail-in rebate and coupon setup as well as SKU flag maintenance
- Providing direction and leadership to internal team members by gathering insights and develop the strategy and plans for promotional execution
- Manages processes and procedures to execute promotions for all online product offers and campaigns
- Continually improve online promotional experience and execution by utilizing website enhancements, customer feedback/reviews, sales data, site metrics and other sources.
- Regularly reviews site analytics data to identify ways to optimize customer experiences
- Final ownership of all customer-facing Staples.ca digital communications and experiences
- Timely execution of website Banners for impacted pages - product category pages, homepage, and Deals Centre.
- Maintain website product taxonomy - working with SEO, search, analytics, content and merchandising to ensure consistent execution and optimal customer experience
- Maintain homepage navigation links for staples.ca and staplespreferred.ca updating as needed to support changing business needs or strategies
- Manage the online Brand Shops strategy and execution
- Lead / represent merchandising team for website and mobile enhancement projects - helping define requirements, test functionality and train team members on system changes
- Support merchandising strategy and maximize sales potential by utilizing website merchandising tools to drive SKU attach - including but not exclusive to; Cross Sells, Upsells, Substitutes, Extended Warranties
- Lead or participate in special projects as required.

**Some of what you need**:

- Completion of post-secondary education with focus on ecommerce or related experience.
- 3-5 years of website operations management.
- People/Team Management preferred
- Experience working in agile and design-thinking alongside UX / creative / product teams.
- Experience with collaboration tools (Eg. JIRA)
- Marketing Communications / Business Management degree preferred.
- Working knowledge of web site structure and functionality
- Experience with content management systems such as Contentful
- Strong understanding of ecommerce software and platforms
- Strong analytic skills using Omniture and/or Google analytics
- Strong computer skills and an ability to learn new software is critical
- Working knowledge of MS Office and familiarity with databases.
- Ability to handle multiple projects and tasks, problem solving and managing to deliverable dates.
- Strong oral/written communication and interpersonal skills.

**Additional information**:

- Hybrid work environment

**Some of what you will get**
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

Bringyourpassion

LI-Hybrid

**Job** eCommerce

**Location(s)** CA-ON-Richmond Hill

**Schedule** Full-time

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