Vp UX Research and Design

3 weeks ago

Toronto, Canada Resolver Full time

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._

Resolver is looking for a Vice President of User Experience Research and Design to play a pivotal role in defining and executing a comprehensive UX strategy aligned with organizational goals. This role encompasses leadership in UX research, design, and advocacy to ensure the delivery of intuitive, user-centered experiences across all products and services.

**About Resolver**:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row

**Your day to day - let's break it down**:
**Design Leadership and Execution (30%)**

**_ Measures of Success: _**_Creation and adoption of quantitative metrics _that reflect customer satisfaction and product perception_
- Oversee the UX Research and Design teams to ensure the delivery of high-quality, user-centric experiences.
- Drive the creation of intuitive, visually appealing interfaces that simplify complex use cases and delight users.
- Define success criteria for user experience and inspire the team to effectively execute against them.
- Coach the team in breaking down complex problems, testing hypotheses, and iterating towards best-in-class experiences

**User Experience Strategy & Direction (25%)**

**_ Measures of Success:_**_ An established UX strategy and vision. for_
- User experience feedback, win rate, adoption, and alignment to OKRS._
- Collaborate with key stakeholders in Product and Engineering to craft and communicate a unified UX vision and strategy.
- Define clear metrics to measure the success of UX initiatives and ensure alignment with overall business objectives.
- Lead major UX initiatives to enhance the Kroll technology and drive continuous improvement in user experience.
- Document and communicate the UX strategy and vision, ensuring alignment across the organization.

**Stakeholder Collaboration and Communication (25%)**

**_Measures of Success: _**_Adoption of user centric thinking & trusted_
- relationships across the organization_
- Collaborate with cross-functional teams to ensure alignment of UX initiatives with product development efforts.
- Communicate the value of empathy for users at all levels of the organization, advocating for user-centric thinking.
- Coordinate with internal and external stakeholders to gather feedback, validate designs, and drive continuous improvement.
- Champion the voice of the user in decision-making processes and ensure that user feedback informs product development priorities

**Cultivating a User-Centric Culture (20%)**

**_Measures of Success: _**_Rapid feedback and iteration based on_
- customer research and analytics_
- Foster a culture of informed decision-making that balances user needs with business objectives.
- Mentor and coach the UX team to develop expertise and expand skills, fostering professional growth and advancement.
- Advocate for the UX team within the organization, highlighting the value of user-centric design principles

**What you will bring**:

- Minimum 5 years of UX research and design experience, preferably in a B2B software environment.
- Proven track record of coaching and directing UX researchers and designers to deliver exceptional results.
- Strong understanding of UX principles, methodologies, and best practices.
- Excellent leadership, communication, and collaboration skills, with the ability to influence stakeholders at all levels of the organization

**What we’ll give you in return**

Resolver is one of Canada's Great Workplaces. Culture isn't just something we write about (although we do), we live our values and challenge each other to be our best selves. We invest in Resolverites who will grow with us. We have a comprehensive rewards package to show our team our appreciation for everything they do:

- ** Health and Wellness Benefits**: 100% paid by us for health and dental from day one. And our vision care is every 12 months We also offer a wellness/fitness reimbursement, that can go towards things like gym memberships, yoga classes, soccer membership fees or a bike.
- ** Professional develo**pment**: we have an external learning budget to help you grow and develop. We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you

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