UX Research Analyst

2 weeks ago

Toronto, Canada Porter Airlines Inc. Full time

Porter Airlines is looking for an experienced UX Research Analyst to join our growing Digital Team in taking Porter’s digital user experience across platforms to the next level. This role reports directly to the Director, CX Digital Solutions and works closely with UX Researchers, UX/UI Designers and Content Writers.

Using your quantitative research skills (e.g. web analytics) along with your understanding of qualitative methods, you will identify the right research methods for the challenge at hand and use a mix of creativity and strong analytical skills to help the team create engaging, accessible and effortless customer experiences. This job is ideal for you if you are passionate about accessible design and you want to use your creativity, curiosity, and analytical thinking to make a measurable, positive impact on the airline user experience.

**WHO YOU ARE**:

- You are an empathetic researcher who is an advocate for end users.You are a strategic communicator who tells compelling stories using data and qualitative research evidence.You are a team player who thrives in a fast-paced, collaborative environment working with cross-functional teams.
- You are a life-time learner who seeks learning opportunities and stays up-to-date with best practices, current trends in the field of research and UX/UI design.

**DUTIES AND RESPONSIBILITIES**:
Plan and facilitate remote and in-person user testing and research studies for multiple projectsSupport designers and product owners, prioritize research opportunities, identify research objectives and develop usability test plansWork broadly with product owners, solutions delivery team and technology to break down the business needs into digital solutions that leverage best practices and delight Porter customers-
Collaborate with designers to create UX solutions based on research resultsTurn data into actionable and convincing business and design recommendations and clearly communicate to stakeholders through written reports and presentationsCommunicate professionally and purposefully with stakeholders across the organization to continuously improve UX adoption, support, and understandingOrganize and maintain a repository of research insights in order to build a body of knowledge that contributes to a user-centered design process.Assist with the ongoing growth of Porter’s UX research practice by providing recommendations for process improvement, appropriate research method selection andProvide training/instruction to internal teams on remote user testing tools and user research best practices.
- Actively participates in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

**BEHAVIOURAL COMPETENCIES**:

- **Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- **Teamwork**: Working collaboratively with others to achieve organizational goals.
- **Passenger/Customer Service**:Providing service excellence to internal and/or external customers (passengers).
- **Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- **Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- **Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

**PREFERRED QUALIFICATIONS**:

- Bachelor’s degree in behavioral or social sciences, such as Psychology, Human-Computer Interaction, Human Factors, Sociology, Anthropology or a related field, or equivalent practical experience.A minimum of 1 year of hands-on experience conducting research in product development, customer experience design or service design context.Fluency in both qualitative and quantitative methodologies (e.g. user interviews, questionnaire development and survey research, card sorting, usability studies, etc.)-
Experience in UX design (wireframes, storyboards, workflows) and proficiency with prototyping tools such as Figma, Sketch or equivalentAbility to understand and incorporate complex technical and business requirements into research and consider them when creating proposed UX solutionsProficiency in communicating user research findings with cross functional partnersAbility to effectively manage own time, demonstrate initiative, and perform tasks with mínimal supervision- Mandatory COVID-19 Vaccination

**WHAT DO WE OFFER?**
- An environment where diverse perspectives are valued, everyone’s ideas are heard and creativity is a key ingredient to achieving success and innovationHybrid work model, temporarily remoteFlexible work hoursMedical + dental coverage, vision care and extended health care options.Performance Pays - Incentive and Rewards programExciting travel ben

  • UX Researcher

    Found in: Talent CA C2 - 2 weeks ago

    Toronto, Canada Adecco Canada Full time

    User Experience Researcher User Experience Researchers help everyone focus on the user by conducting primary research, exploring the behaviors and motivations of our users through methods like interviewing, ethnography, usability testing and surveys. They support the Product Management team with insights that drive product design and experience decisions....

  • UX Researcher

    Found in: Talent CA C2 - 1 week ago

    Toronto, Canada ADECCO Full time

    User Experience Researcher User Experience Researchers help everyone focus on the user by conducting primary research, exploring the behaviors and motivations of our users through methods like interviewing, ethnography, usability testing and surveys. They support the Product Management team with insights that drive product design and experience...

  • UX Researcher

    Found in: beBee S CA - 2 weeks ago

    Toronto, Canada Adecco Canada Full time

    User Experience Researcher User Experience Researchers help everyone focus on the user by conducting primary research, exploring the behaviors and motivations of our users through methods like interviewing, ethnography, usability testing and surveys. They support the Product Management team with insights that drive product design and experience...

  • UX Researcher

    2 weeks ago

    Old Toronto, Canada Adecco Canada Full time

    User Experience ResearcherUser Experience Researchers help everyone focus on the user by conducting primary research, exploring the behaviors and motivations of our users through methods like interviewing, ethnography, usability testing and surveys. They support the Product Management team with insights that drive product design and experience decisions.Key...

  • UX Researcher

    1 week ago

    Old Toronto, Canada Adecco Canada Full time

    User Experience ResearcherUser Experience Researchers help everyone focus on the user by conducting primary research, exploring the behaviors and motivations of our users through methods like interviewing, ethnography, usability testing and surveys. They support the Product Management team with insights that drive product design and experience decisions.Key...

  • UX Researcher

    1 week ago

    Old Toronto, Canada Adecco Canada Full time

    User Experience ResearcherUser Experience Researchers help everyone focus on the user by conducting primary research, exploring the behaviors and motivations of our users through methods like interviewing, ethnography, usability testing and surveys. They support the Product Management team with insights that drive product design and experience decisions.Key...

  • UX Researcher

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Adecco Canada Full time

    User Experience Researcher User Experience Researchers help everyone focus on the user by conducting primary research, exploring the behaviors and motivations of our users through methods like interviewing, ethnography, usability testing and surveys. They support the Product Management team with insights that drive product design and experience decisions. ...

  • UX Researcher

    2 weeks ago

    Toronto, Canada Insight Global Full time

    Must Haves : 2+ years professional experience in strictly UX Researcher roles Private sector experience Notable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting) Experience with segmentation and persona creation Experience creating and analyzing surveys, and...

  • UX Researcher

    2 weeks ago

    Toronto, Canada Insight Global Full time

    Must Haves : 2+ years professional experience in strictly UX Researcher roles Private sector experience Notable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting) Experience with segmentation and persona creation Experience creating and analyzing surveys, and...

  • UX Researcher

    2 weeks ago

    Toronto, Canada Insight Global Full time

    Must Haves : 2+ years professional experience in strictly UX Researcher roles Private sector experience Notable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting) Experience with segmentation and persona creation Experience creating and analyzing surveys, and...

  • UX Researcher

    1 week ago

    Toronto, Canada Insight Global Full time

    Must Haves :2+ years professional experience in strictly UX Researcher rolesPrivate sector experienceNotable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting)Experience with segmentation and persona creationExperience creating and analyzing surveys, and...

  • UX Researcher

    2 weeks ago

    Toronto, Canada Insight Global Full time

    Must Haves : 2+ years professional experience instrictly UX Researcher roles Private sector experience Notable strength and experience withlarge quantitative methods(eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting) Experience with segmentation and persona creation Experience creating and analyzing surveys, and...

  • UX Researcher

    Found in: Jooble CA C2 - 1 week ago

    Toronto, ON, Canada Insight Global Full time

    Must Haves:2+ years professional experience in strictly UX Researcher rolesPrivate sector experienceNotable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting)Experience with segmentation and persona creationExperience creating and analyzing surveys, and...

  • UX Researcher

    Found in: Jooble CA O C2 - 1 week ago

    Toronto, ON, Canada Insight Global Full time

    Must Haves:2+ years professional experience in strictly UX Researcher rolesPrivate sector experienceNotable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting)Experience with segmentation and persona creationExperience creating and analyzing surveys, and...

  • UX Researcher

    Found in: Talent CA 2A C2 - 7 days ago

    Toronto, Canada Insight Global Full time

    Must Haves:2+ years professional experience in strictly UX Researcher rolesPrivate sector experienceNotable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting)Experience with segmentation and persona creationExperience creating and analyzing surveys, and...

  • UX Researcher

    Found in: Appcast CA A2 P - 2 weeks ago

    Toronto, Canada Insight Global Full time

    Must Haves:2+ years professional experience in strictly UX Researcher rolesPrivate sector experienceNotable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting)Experience with segmentation and persona creationExperience creating and analyzing surveys, and...

  • UX Researcher

    Found in: Appcast CA C2 Glassdoor - 2 weeks ago

    Toronto, Canada Insight Global Full time

    Must Haves:2+ years professional experience in strictly UX Researcher rolesPrivate sector experienceNotable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting)Experience with segmentation and persona creationExperience creating and analyzing surveys, and...

  • UX Researcher

    Found in: Whatjobs CA C2 - 2 weeks ago

    Toronto, Canada Insight Global Full time

    Must Haves : 2+ years professional experience in strictly UX Researcher roles Private sector experience Notable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting) Experience with segmentation and persona creation Experience creating and analyzing surveys, and...

  • UX Researcher

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Insight Global Full time

    Must Haves : 2+ years professional experience in strictly UX Researcher roles Private sector experience Notable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting) Experience with segmentation and persona creation Experience creating and analyzing surveys,...

  • UX Researcher 6222-20

    3 days ago

    Toronto, Canada Foilcon Full time

    **Description**: The UX Researcher will be responsible for conducting several types of research, working closely with cross-functional teams, and play a significant role in helping the entire UX team ensuring the online-customer has a positive experience that is intuitive, accessible, and meets their needs. **Responsibilities**: - Utilizing qualitative and...