UX Researcher 6222-20

2 weeks ago

Toronto, Canada Foilcon Full time

**Description**:
The UX Researcher will be responsible for conducting several types of research, working closely with cross-functional teams, and play a significant role in helping the entire UX team ensuring the online-customer has a positive experience that is intuitive, accessible, and meets their needs.

**Responsibilities**:

- Utilizing qualitative and quantitative methods, conduct research of user behaviours, digital needs and motivations
- Perform Market and ethnographic research
- Design the research plan with clear objectives, targeting users based on their needs and challenges
- Write usability discussion guides to moderate user research sessions and document responses
- Take a user-centered design approach and analyze survey data to document recommendations based on the goals of the project and the needs of the user
- Plan and implement user research strategies and methodologies.
- Use a diverse set of UX research tools

**Skills**:
Experience and Skill Set Requirements

**General Skills**:

- Five or more years of UX research experience
- Relevant experience creating data-driven user research strategies
- Proficiency with research documentation tools
- Experience collaborating with designers and stakeholders to understand business requirements
- Experience transforming design research into insightful analysis
- Experience making strategic design and user-experience decisions related to core, and new, functions and features
- A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

**Technical Knowledge**:

- Experience in designing online programs with emphasis in the emotional aspects of human experience
- Experience conceiving and conducting usability testing, A/B testing, surveys, user observation and interviews
- Thorough understanding of the limitations and appropriate use of web development technologies
- Experience gathering user feedback to configure existing interfaces

**Must Haves**:

- Research Skills:

- Experience in using many research methods including surveys, usability test, interviews, A/B testing, card sorting, analytics tools, etc.
- Experience creating a user research plan
- Communication Skills:

- Experience conducting internal and external stakeholder interviews
- Able to write effective UX research reports and summaries
- Problem Solving Skills:

- Understand the problem through user research and analysis
- Design and Software Skills:

- Experience designing customer journey maps and user personas
- Proficient in wireframing and prototyping software

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