Eligibility Specialist

4 weeks ago

Calgary, Canada City of Calgary Full time

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. The City offers unique, diverse jobs and a variety of work locations. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
As an Eligibility Specialist, you will be involved in developing individualized approaches to assess applicants and determine if they qualify for accessible transportation services. Eligibility is based on a customer's ability to use Calgary Transit buses and CTrains. You will be responsible for interviewing applicants, conducting functional assessments, and reviewing the supporting health/personal information of the applicant to determine eligibility, and in turn, the appropriate level of services. Primary duties include:

- Conduct in person interviews with applicants that may not be able to use Calgary Transit.
- Determine if safety equipment is required on vehicles (5-point harness, mandatory attendant) and determine what safety protocols need to be in place for customers upon pick up and drop off.
- Ensure information gathered or obtained on behalf of applicants is managed and stored in a safe and secure manner respecting the Freedom of Information and Protection of Privacy Act (FOIP) requirements.
- Ensure the database(s) utilized are accurate and up to date.
- Represent Calgary Transit Access at Appeal Board hearings and present to the Board in detail the reasons behind certain decision(s).
- Respond to various customer inquiries and escalations about program eligibility, research and provide information to individuals who are not eligible for services.
- Liaise with external organizations, agencies, and medical professionals.

**Qualifications**
- A completed 2-year diploma in a related field such as Social Work, Community Rehabilitation, Kinesiology, Physiotherapy, or Occupational Therapy.
- At least 5 years of experience working directly with people with disabilities and seniors, with clinical knowledge as to what challenges are associated with various diagnoses and disabilities.
- Thorough knowledge of how various disabilities and age-related challenges affect one's ability to use Calgary Transit is required.
- Intermediate proficiency using Microsoft Office (Word, Excel and PowerPoint) is an asset.
- Success in this position requires the following competencies:

- The ability to work well under pressure with frequent interruptions.
- Strong problem solving and conflict resolution skills.
- Excellent communication, and interpersonal skills.
- Very strong and quick keyboarding skills.
- An aptitude for working independently in a fast-paced environment.
- The ability to prioritize a heavy workload.
- Ability to make written notes quickly and capture all information accurately.

**Pre-employment Requirements**
- A security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
- Union: CUPE Local 38
- Business Unit: Recreation and Social Programs
- Position Type: 1 Temporary (up to 22 months)
- Location: 1417C 33 Street SW
- Compensation: Pay Grade 9 $38.92 - 52.07 per hour (2024 Rates)
- Days of Work: This position typically works a 5 day work week, with 1 day off in each 3 week cycle.
- Hours of work: Standard 35 hour work week
- Audience: Internal/External
- Job ID #: 310922

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