Casualty Specialist

2 months ago


Calgary, Canada Aviva Full time

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence.

Do you have a genuine passion for looking after customers? Are you an experienced casualty claims advisor who wants to be a part of an industry leading, dynamic team? We are recruiting for a Casualty Specialist to join our West Protect (Casualty) team.

The Casualty Specialist role is to investigate, evaluate, negotiate, and settle moderate complexity casualty claims in accordance with Aviva's procedures and philosophy. We have a strong focus on strategic indemnity and expense management, in addition to excellent customer service.

What you’ll do:
- Interpret and confirm insurance coverage- Investigate, evaluate, and settle Casualty claims with claimants or their representatives- Direct and manage file investigations and if required instruct IAs as needed- Ensure file reserves are timely and accurate- Proactively manage communication with our customers and stakeholders- Clearly document and summarize file activity- Understand and support Aviva’s claim procedures and guidelines- Regular and proactive reviews of file strategy plans

What you’ll bring:
- 3+ years of experience handling Casualty claims- University degree or equivalent- CIP or working towards CIP- Ability to work independently and effectively in a fast-paced environment- Strong working knowledge of Personal and Commercial liability claims- Exceptional written and oral communication skills- Well-developed organizational skills- Adaptability, flexibility and integrity- Committed team player with a positive outlook and sense of humor- Able to work in a hybrid work environment

What you’ll get:
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.- Exceptional Career Development opportunities.- We’ll support your professional development education.- Competitive vacation package with the option to purchase 5 extra days off per year- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion- Corporate wellness programs to support our employees’ physical and mental health- Hybrid flexible work model


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