Community Resource Specialist

5 months ago

Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

**Job Title**: Community Resource Specialist

**Program Area**: 211

**Job Level**: Information and Referral Staff

**Reports to**: Team Lead, 211

**Organization Summary**

CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer support; suicide grief and family support; information and referral support; and providing opportunities to improve your wellness.

**Job Summary**

**Job Duties and Responsibilities**
- Assists a wide range of individuals contacting the 211 Line by providing information on diverse topics (non-emergency, social, health and government services), in order to assist them with their information needs
- Provides information directly for those individuals who know what they need, and utilizes questioning/probing skills to determine the needs of individuals who don’t specifically know what they are looking for
- Triages calls to the Crisis Diversion Line and provides responses/information/services in accordance with the procedure manual
- Responds to Distress Line overflow calls when busy
- Provides assistance and liaison between service providers and callers, where appropriate, by actively linking/connecting the 2 parties together
- Secures opportunities for later follow-up with clients when appropriate
- Participates in follow-up contact with callers to ensure appropriate support was provided and to ensure that the quality of service was maintained
- Provides information on available community resources to the Distress Line volunteers and other agency staff, to enhance their effectiveness when assisting clients or the general public
- Represents Information Services when attending relevant agency and community meetings and events, and participating on joint projects or committees
- Participates in weekly 211 meetings and attends other agency meetings as required

**Qualifications/Experience**
- Completion of Grade 12 (related post-secondary Diploma or relevant course work in a Social Science preferred)
- Frontline experience on a Distress Line or in another client support role is required
- Successful attainment and maintenance of:

- Community Resource Specialist Certificate
- Crisis Worker Certificate
- Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check

Skills/Abilities
- Strong interpersonal, verbal and written communication skills
- Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ensure individuals’ needs are being determined and appropriately met
- Ability to work effectively in a stressful environment, deal with difficult situations and respond in a composed manner
- Positive, helpful attitude towards assisting clients
- Ability to work independently and in a team environment
- Ability to set priorities and allocate time and resources effectively
- Organizational, time management and problem solving skills
- Demonstrated abilities and initiative in completing tasks and projects
- Ability to provide constructive and positive feedback to others and be able to accept the same
- Ability to be empathetic and non-judgmental when assisting clients
- Keyboarding skills and the ability to effectively use Microsoft Office and other program software

**Working hours/ Day**

**Noon - 8pm **Thursday - Saturday 24 hrs./week

**4pm - Midnight** Thursday - Saturday 24 hrs/week

**Midnight - 8am** Saturday - Tuesday 32 hrs/week

**Required Training for the Position**

Within the first 3 months of employment:

- Indigenous Cultural Awareness Training
- Discrimination and Harassment Training
- Diversity and Cross-Cultural Training

**Within the first 6 months of employment**:

- First Aid
- Mental Health First Aid
- GBA+ Training
- Trauma Informed Care

  • Community Resource Specialist

    5 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** Job Title: Community Resource Specialist Program Area: 211 Job Level: Information and Referral Staff Reports to: Team Lead, 211 **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding...

  • Community Resource Specialist

    5 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** Job Title: Community Resource Specialist Program Area: 211 Job Level: Information and Referral Staff Reports to: Team Lead, 211 **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding...

  • Community Resource Specialist

    5 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying **Information** Job Title: Community Resource Specialist Program Area: 211 Job Level: Information and Referral Staff Reports to: Team Lead, 211 **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding...

  • Community Resource Specialist

    5 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    Identifying Information Job Title: Community Resource Specialist Program Area: 211 Job Level: Information and Referral Staff Reports to: Team Lead, 211 Organization Summary CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental...

  • Community Resources Specialist

    5 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** Job Title: Community Resource Specialist Program Area: 211 Job Level: Information and Referral Staff Reports to: Team Lead, 211 **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding...

  • Community Resource Specialist- Database Curator

    5 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** Job Title: Community Resource Specialist - Database Curator Mental Health (CRS-DCMH) Program Area: 211 Program Job Level: Program Coordinator Reports to: Team Lead, 211 Community Resource Database **Organization Summary** CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities....

  • Community Resource Specialist- Database Curator

    5 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** Job Title: Community Resource Specialist - Database Curator (CRS-DC) Program Area: 211 Program Job Level: Program Coordinator Reports to: Team Lead, 211 Community Resource Database **Organization Summary** CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase...

  • Community Engagement and Resource Specialist

    5 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** **Job Title**: Community Engagement and Resources Specialist **Job Type**: Permanent Full time **Job Level**: Program Coordinator **Reports to**: Manager 211 Database **Job Objective** The Community Engagement and Resource Specialist is a key role focused on enhancing the visibility and reach of the 211 service in...

  • Community Rehabilitation Specialist

    3 weeks ago

    Edmonton, Alberta, Canada CHEZRANTI COMMUNITY CENTRE LTD Full time

    About the Role:ChezRanti Community Centre Ltd is seeking a skilled Community Rehabilitation Specialist to join our team. As a key member of our community services team, you will play a vital role in supporting individuals with complex needs to achieve their goals and improve their overall well-being.Key Responsibilities:Develop and implement rehabilitation...

  • Community Rehabilitation Specialist

    2 weeks ago

    Edmonton, Alberta, Canada CHEZRANTI COMMUNITY CENTRE LTD Full time

    About the Role:ChezRanti Community Centre Ltd is seeking a highly skilled and dedicated Community Rehabilitation Specialist to join our team. As a Community Rehabilitation Specialist, you will play a vital role in supporting individuals with complex needs to achieve their goals and reintegrate into the community.Key Responsibilities:Develop and implement...

  • Human Resources Specialist

    1 week ago

    Edmonton, Alberta, Canada IRONBULL CONTRACTING INC. Full time

    We are seeking a skilled Human Resources Specialist to join our team at IRONBULL CONTRACTING INC.The successful candidate will be responsible for planning, developing, and implementing human resources policies and programs, establishing and implementing policies and procedures, and planning and developing recruitment strategies.The Human Resources Specialist...

  • Medical Professional Specialist

    6 days ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Full time

    Clearwater Specialist Center seeks a Medical Professional Specialist to lead medical teams and provide expert care to patients.Qualifications:Earned doctorate degree1 year to less than 2 years of experienceMain Responsibilities:Act as consultants to other physiciansOrder laboratory tests, X-rays and other diagnostic proceduresAdditional Requirements:Royal...

  • Community Support Specialist

    2 weeks ago

    Edmonton, Alberta, Canada CHEZRANTI COMMUNITY CENTRE LTD Full time

    Job SummaryChezranti Community Centre Ltd is seeking a highly motivated and compassionate Community Support Specialist to join our team. The successful candidate will be responsible for providing support services to individuals in need, including assessment, planning, and implementation of rehabilitation programs.Key ResponsibilitiesAssess clients' needs and...

  • Human Resources Specialist

    3 weeks ago

    Edmonton, Alberta, Canada Consolidated Gypsum Supply Full time

    Job Title: Human Resources SpecialistJob Summary:The Human Resources Specialist is a key member of our team at Consolidated Gypsum Supply, responsible for the successful coordination and delivery of all day-to-day Human Resources and employee programs. This role provides advice, consulting, and interpretation across all areas of Human Resources, ensuring a...

  • Medical Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Ltd. Full time

    Job Title: Medical SpecialistAbout the Role:We are seeking a highly skilled Medical Specialist to join our team at Clearwater Specialist Center Ltd. As a Medical Specialist, you will be responsible for providing expert medical care to our patients.Key Responsibilities:Act as consultants to other physiciansOrder laboratory tests, X-rays and other diagnostic...

  • Community Rehabilitation Specialist

    2 weeks ago

    Edmonton, Alberta, Canada CHEZRANTI COMMUNITY CENTRE LTD Full time

    At Chezranti Community Centre Ltd, we are seeking a skilled Community Rehabilitation Specialist to join our team. As a key member of our rehabilitation program, you will play a vital role in supporting individuals in their journey towards successful reintegration into the community.Key ResponsibilitiesDevelop and implement rehabilitation programs tailored to...

  • Community Support Specialist

    3 weeks ago

    Edmonton, Alberta, Canada CHEZRANTI COMMUNITY CENTRE LTD Full time

    Job SummaryWe are seeking a highly motivated and compassionate Community Support Specialist to join our team at Chezranti Community Centre Ltd. The successful candidate will provide support and guidance to individuals in need, helping them to achieve their goals and improve their overall well-being.Key ResponsibilitiesAssess clients' needs and develop...

  • Medical Specialist

    1 month ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Ltd. Full time

    Job Title: Medical SpecialistWe are seeking a highly skilled Medical Specialist to join our team at Clearwater Specialist Center Ltd.Key Responsibilities:Earn a doctorate degree in medicine and possess a strong foundation in internal medicine.Gain 1-2 years of experience in a clinical setting, with a focus on patient care and consultation.Key Skills:Act as a...

  • Medical Specialist

    1 month ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Ltd. Full time

    Job Title: Medical SpecialistWe are seeking a highly skilled Medical Specialist to join our team at Clearwater Specialist Center Ltd.Key Responsibilities:Earn a doctorate degree in medicine and possess a strong foundation in internal medicine.Gain 1-2 years of experience in a clinical setting, with a focus on patient care and consultation.Key Skills:Act as a...

  • Community Support Specialist

    3 weeks ago

    Edmonton, Alberta, Canada CHEZRANTI COMMUNITY CENTRE LTD Full time

    Job SummaryWe are seeking a highly skilled Community Support Specialist to join our team at Chezranti Community Centre Ltd. The successful candidate will be responsible for providing support services to clients, including preparing reports, assessing client needs, and developing rehabilitation programs.Key ResponsibilitiesPrepare reports and case histories...