Community Resource Specialist

3 months ago

Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

**Identifying **Information**

Job Title: Community Resource Specialist

Program Area: 211

Job Level: Information and Referral Staff

Reports to: Team Lead, 211

**Organization Summary**

CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer support; suicide grief and family support; information and referral support; and providing opportunities to improve your wellness.

**Job Summary**

**Job Duties and Responsibilities**
- Assists a wide range of individuals contacting the 211 Line by providing information on diverse topics (non-emergency, social, health and government services), in order to assist them with their information needs
- Provides information directly for those individuals who know what they need, and utilizes questioning/probing skills to determine the needs of individuals who don’t specifically know what they are looking for
- Triages calls to the Crisis Diversion Line and provides responses/information/services in accordance with the procedure manual
- Responds to Distress Line overflow calls when busy
- Provides assistance and liaison between service providers and callers, where appropriate, by actively linking/connecting the 2 parties together
- Secures opportunities for later follow-up with clients when appropriate
- Participates in follow-up contact with callers to ensure appropriate support was provided and to ensure that the quality of service was maintained
- Provides information on available community resources to the Distress Line volunteers and other agency staff, to enhance their effectiveness when assisting clients or the general public
- Represents Information Services when attending relevant agency and community meetings and events, and participating on joint projects or committees
- Participates in weekly 211 meetings and attends other agency meetings as required

**Qualifications/Experience**
- Completion of Grade 12 (related post-secondary Diploma or relevant course work in a Social Science preferred)
- Frontline experience on a Distress Line or in another client support role is required
- Successful attainment and maintenance of:

- Community Resource Specialist Certificate
- Crisis Worker Certificate
- Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check.

**Skills/Abilities**
- Strong interpersonal, verbal and written communication skills
- Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ensure individuals’ needs are being determined and appropriately met
- Ability to work effectively in a stressful environment, deal with difficult situations and respond in a composed manner
- Positive, helpful attitude towards assisting clients
- Ability to work independently and in a team environment
- Ability to set priorities and allocate time and resources effectively
- Organizational, time management and problem solving skills
- Demonstrated abilities and initiative in completing tasks and projects
- Ability to provide constructive and positive feedback to others and be able to accept the same
- Ability to be empathetic and non-judgmental when assisting clients
- Keyboarding skills and the ability to effectively use Microsoft Office and other program software

**Work Hours/ Days**
- Wednesday - Saturday

4:00 PM - 12:00 AM

**Required Training for the Position**

Within the first 3 months of employment:

- Indigenous Cultural Awareness Training
- Discrimination and Harassment Training
- Diversity and Cross-Cultural Training

**Within the first 6 months of employment**:

- First Aid
- Mental Health First Aid
- GBA+ Training
- Trauma Informed Care

  • Community Resources Specialist

    3 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** Job Title: Community Resource Specialist Program Area: 211 Job Level: Information and Referral Staff Reports to: Team Lead, 211 **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding...

  • Community Resource Specialist

    4 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Job Title**: Community Resource Specialist **Program Area**: 211 **Job Level**: Information and Referral Staff **Reports to**: Team Lead, 211 **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental...

  • Community Resource Specialist

    3 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** Job Title: Community Resource Specialist Program Area: 211 Job Level: Information and Referral Staff Reports to: Team Lead, 211 **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding...

  • Community Resource Specialist

    3 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    Identifying Information Job Title: Community Resource Specialist Program Area: 211 Job Level: Information and Referral Staff Reports to: Team Lead, 211 Organization Summary CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding of mental...

  • Community Resource Specialist

    3 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** Job Title: Community Resource Specialist Program Area: 211 Job Level: Information and Referral Staff Reports to: Team Lead, 211 **Organization Summary** CMHA-Edmonton is a non-profit organization whose mission is to ensure that all people experience good mental health and well-being. We increase awareness and understanding...

  • Community Resource Specialist- Database Curator

    3 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** Job Title: Community Resource Specialist - Database Curator Mental Health (CRS-DCMH) Program Area: 211 Program Job Level: Program Coordinator Reports to: Team Lead, 211 Community Resource Database **Organization Summary** CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities....

  • Community Resource Specialist- Database Curator

    3 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** Job Title: Community Resource Specialist - Database Curator (CRS-DC) Program Area: 211 Program Job Level: Program Coordinator Reports to: Team Lead, 211 Community Resource Database **Organization Summary** CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase...

  • Community Engagement and Resource Specialist

    4 months ago

    Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

    **Identifying Information** **Job Title**: Community Engagement and Resources Specialist **Job Type**: Permanent Full time **Job Level**: Program Coordinator **Reports to**: Manager 211 Database **Job Objective** The Community Engagement and Resource Specialist is a key role focused on enhancing the visibility and reach of the 211 service in...

  • Community Support Specialist

    1 month ago

    Edmonton, Alberta, Canada Edmonton Garrison Military Family Resource Centre Society Full time

    Position OverviewWe are seeking a dedicated Community Support Specialist to join our team. This role is vital in providing assistance and resources to individuals and families in need.QualificationsEducation: Completion of post-secondary education (College/CEGEP)Experience: A minimum of 2 years of relevant experienceKey AttributesClient Focus: Strong...

  • Community Support Specialist

    1 month ago

    Edmonton, Alberta, Canada Edmonton Garrison Military Family Resource Centre Society Full time

    Position OverviewWe are seeking a dedicated Community Support Specialist to join our team at the Edmonton Garrison Military Family Resource Centre Society. This role is essential in providing support and assistance to individuals and families within the community.QualificationsEducation: Completion of post-secondary education in a relevant field.Experience:...

  • Human Resources Specialist

    15 hours ago

    Edmonton, Alberta, Canada TalentSphere Staffing Solutions Full time

    Job Title: Human Resources Specialist Job Summary: We are seeking a highly organized and efficient Human Resources Specialist to join our team. As an HR Specialist, you will be responsible for managing all aspects of human resources, including recruitment, employee relations, benefits administration, and compliance with employment laws. Key...

  • Human Resources Specialist

    18 hours ago

    Edmonton, Alberta, Canada TalentSphere Staffing Solutions Full time

    Job Title: Human Resources Specialist Job Summary: We are seeking a highly organized and efficient Human Resources Specialist to join our team. As an HR Specialist, you will be responsible for managing all aspects of human resources, including recruitment, employee relations, benefits administration, and compliance with employment laws. Key...

  • Medical Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Ltd. Full time

    Job Title: Medical SpecialistWe are seeking a highly skilled Medical Specialist to join our team at Clearwater Specialist Center Ltd.Key Responsibilities:Act as consultants to other physicians to provide expert advice and guidance.Order laboratory tests, X-rays, and other diagnostic procedures to aid in diagnosis and treatment.Earned doctorate degree in a...

  • Medical Specialist

    2 weeks ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Ltd. Full time

    Job Title: Medical SpecialistWe are seeking a highly skilled Medical Specialist to join our team at Clearwater Specialist Center Ltd.Key Responsibilities:Act as consultants to other physicians to provide expert advice and guidance.Order laboratory tests, X-rays, and other diagnostic procedures to aid in diagnosis and treatment.Earned doctorate degree in a...

  • Physician Specialist

    2 weeks ago

    Edmonton, Canada Clearwater Specialist Center Ltd. Full time

    Current jobs related to Internal Medicine Specialist - Physician - Edmonton, Canada - Clearwater Specialist Center Ltd.We are seeking a highly skilled and experienced Internal Medicine Specialist to join our team at Clearwater Specialist Center Ltd.Key ResponsibilitiesEducation and Training: Earned a doctorate degree in a relevant field and possess excellent...

  • Medical Specialist

    5 days ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Ltd. Full time

    Job Title: Internal Medicine SpecialistWe are seeking a highly skilled Internal Medicine Specialist to join our team at Clearwater Specialist Center Ltd.Key Responsibilities:Act as consultants to other physicians, providing expert advice and guidance.Order laboratory tests, X-rays, and other diagnostic procedures to diagnose and treat patients.Earned...

  • Medical Specialist

    5 days ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Ltd. Full time

    Job Title: Internal Medicine SpecialistWe are seeking a highly skilled Internal Medicine Specialist to join our team at Clearwater Specialist Center Ltd.Key Responsibilities:Act as consultants to other physicians, providing expert advice and guidance.Order laboratory tests, X-rays, and other diagnostic procedures to diagnose and treat patients.Earned...

  • Medical Specialist

    3 days ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Ltd. Full time

    Job Title: Medical SpecialistWe are seeking a highly skilled Medical Specialist to join our team at Clearwater Specialist Center Ltd.Key Responsibilities:Act as consultants to other physicians to provide expert advice and guidance.Order laboratory tests, X-rays, and other diagnostic procedures to aid in diagnosis and treatment.Earned doctorate degree in...

  • Medical Specialist

    4 days ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Ltd. Full time

    Job Title: Medical SpecialistWe are seeking a highly skilled Medical Specialist to join our team at Clearwater Specialist Center Ltd.Key Responsibilities:Act as consultants to other physicians to provide expert advice and guidance.Order laboratory tests, X-rays, and other diagnostic procedures to aid in diagnosis and treatment.Earned doctorate degree in...

  • Medical Specialist

    7 days ago

    Edmonton, Alberta, Canada Clearwater Specialist Center Ltd. Full time

    Job Title: Medical SpecialistWe are seeking a highly skilled Medical Specialist to join our team at Clearwater Specialist Center Ltd.About the RoleThe successful candidate will be responsible for providing expert medical care to patients, working closely with other healthcare professionals to ensure the best possible outcomes.Key ResponsibilitiesAct as a...