Full Time Family Services Caseworker

3 weeks ago

ChathamKent, Canada The Salvation Army Full time

The Family Services Caseworker provides a high impact case management approach that focuses on identifying and addressing root causes for families living in poverty. The Caseworker provides casework services to families through the Pathway of Hope (PoH) approach. They use a strengths-based approach to interview, assess, and formulate a plan of action to assist families in moving from crisis to stability.

**KEY RESPONSIBILITIES**:
**Client Services**
- Perform all aspects of the case management process using the Pathway of Hope approach (selection, intake, assessment, goal planning, action, transition, and follow-up.)
- Develop goal plans with client families and schedule regular meetings to review progress and engage in further planning.
- Provide information and referral services as needed for clients, may also include individuals who are not eligible for support through the Pathway of Hope program.
- Conduct home visits as needed.
- Engage and build rapport with the target population.
- Work as part of the team to address needs of clients and help achieve goals (i.e. Housing Support program, Food Bank assistance, etc.)
- Assist clients in making connections within the community which will support them in accessing community resources.
- Network with other service providers and maintain working relationships with community agencies to provide comprehensive services for participants.
- Work closely with other local ministry unit personnel to form an interdisciplinary team to work with families from a holistic perspective; to maintain, promote and improve the profile of The Salvation Army in the community.
- Collaborate with the Housing Support program to provide clients with housing, hydro, gas, etc. assistance as required.
- Assist with other Community & Family Services programs as required, i.e., Christmas Food and Toy Hampers, Housing Support, Budget Management, Food Bank, etc.
- Periodically review assistance guidelines with Community & Family Services Manager.
- Ensure that all clients are treated with dignity and respect.
- Ensure confidentiality is maintained in accordance with The Salvation Army policy and applicable legislation.

**Administration**
- Maintain case files for each client family, including accurate documentation, detailed case notes, and ensure that appropriate forms are used at all times.
- Ensure accurate collection and maintenance of data, submit monthly summary of service statistics regarding the PoH program to the Regional Coordinator; liaise with the Regional Coordinator in the semi-annual evaluation/outcome’s measurement.
- Assist in ensuring the completion of accurate record keeping and management in accordance with relevant privacy legislation.

**Training**
- Attend training sessions that support the initial implementation phase and ongoing training for the sustained delivery of Pathway of Hope.

**Health & Safety**
- Ensure that the work area is maintained regarding appearance, condition and safety as recommended by Public Health etc.
- Seek out continual education and resources for all areas of responsibilities, specifically regarding COVID-19 requirements as per the local Health Unit.
- Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety etc.
- Work in compliance with the OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Perform other position related duties as required.

**WORKING CONDITIONS**:

- This is a permanent full-time position based on 40 hours per week.
- Some flexibility in scheduling required, some weekend and evening work may be required.
- The Supervisor will set the hours of work and work schedule.
- Working environment is typically in the office in generally agreeable conditions.
- Ability to lift/move 25 lbs.
- This job requires reaching, bending, and stooping frequently, working in a sitting, and standing position for periods of time.
- Travel is associated with this position.

**Normal hours of work**: 8:30 a.m. to 4:30 p.m. Monday to Friday and includes ½ hours paid meal break.

**QUALIFICATIONS AND EDUCATION REQUIREMENTS**:

- Completion of a two (2) year Community College Diploma in a human services field, i.e., Social Services Worker.
- A University Degree in a relevant field of study would be a definite asset, i.e., Bachelor of Social Work, or a Bachelor of Arts in Social Services), preferred.
- Alternative combinations of education and experience may be considered.

**EXPERIENCE AND KNOWLEDGE**:

- Minimum of two (2) years of prior related experience in providing casework services, documenting, and maintaining case files, working in collaboration with other service providers, community outreach, and working with people of diverse backgrounds.
- Valid Ontario Class “G” Driver’s License, own vehicle, and insurance; a current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
- Knowledge

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