Broker Services Representative/specialist, Prsc

2 weeks ago


Toronto, Canada Combined Insurance Full time

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

KEY OBJECTIVE:
MAJOR RESPONSIBILITIES:

- Proactive communication with brokers to educate and promote Chubb workflow best practices and processes.
- Deliver in-person and virtual training to support service initiatives, including periodic travel to external broker partners.
- Create and support the delivery of external and internal communication and educational resources.
- Act as an operational liaison to support broker acquisition and consolidation activities.
- Coordinate and understand data and report analysis on service trends to provide recommendations to improve upon results, where needed.
- Provide feedback and expertise for process improvement, quality assurance, and business user acceptance testing to support technology enhancements.
- Suggest and implement ways to enhance user’s experience and reduce effort.



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