Guest Services Supervisor

6 months ago


Thunder Bay, Canada Gateway Casinos Full time

**Job Type: Full-Time**

**The Gateway to Your Future**
You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you.

In this pivotal role as the Guest Services Supervisor, you will oversee a team that is the main point of contact for guests, providing a continued source of attention for guests throughout their stay. This exciting opportunity at a national company offers you the chance to grow your career with the promise of an excellent benefits package and competitive salary for full-time employees. Don?t miss this chance to put yourself in the centre of the action.

**We Provide**
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

**Key Responsibilities**
- Mentor and guide a team of guest services representatives, ensuring guests are treated in a warm and hospitable manner.
- Manage employee performance through training, coaching, evaluation and mentoring.
- Ensure that proper safety, hygiene, and sanitation practices are followed.
- A relationship-builder who encourages open communication and collaboration.
- Ensure that quality and standards meet expectations on a day-to-day basis.
- Handle complaints, room issues, and conflicts graciously.
- Customer service skills that exceed guest expectations.

**What You Bring**
- Minimum two years of experience in the guest services and/or hospitality industry.
- Ability to direct and supervise staff.
- A relationship-builder who encourages open communication and collaboration.
- Time-management savvy and expert multitasker who thrives in the service industry.
- Ability to manage issues and empower a team to excel.
- Strategic thinker who has an eye for detail and a capacity to see the big picture.
- Benefit from working flexible hours, evenings, and weekends.
- Efficient multitasker who thrives in a fast-paced environment.
- Can benefit from working flexible hours, evenings, and weekends.
- Ability to seamlessly handle complaints, room issues and conflicts.
- Excellent customer service skills, including the ability to be friendly, efficient, polite and patient.

**Why Work With Us?**
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it's like to be on a team that values your vision, skill and energy.

**Get to Know Gateway**

Not the right fit this time? Follow us on our careers social media pages



  • Thunder Bay, Canada Comfort Inn Thunder Bay Full time

    GUEST SERVICE REPRESENTATIVE REPORTS TO GENERAL MANAGER THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...


  • Thunder Bay, Canada Silver Hotel Group Full time

    **Guest Services Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced environment...


  • North Bay, Canada Cascades Casino Full time

    **Job Type: Full-Time** **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the...

  • Guest Services Manager

    7 months ago


    Thunder Bay, Canada EightSix Network Full time

    Job Description Job Number Job Category Rooms & Guest Services Operations Location Delta Hotels Thunder Bay, Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Serves as the property Manager on Duty and oversees all property...


  • Thunder Bay, Canada The Superior Inn Hotel & Conference Centre Full time

    **Overview**: We are seeking a Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. This is a vital role in our organization as you will be the first point of contact for our guests. Also, you will be...


  • Thunder Bay, Canada Victoria Inn Hotel & Convention Centre Full time

    **Overview**: We are seeking a Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. This is a vital role in our organization as you will be the first point of contact for our guests. Also, you will be...

  • Guest Services Manager

    7 months ago


    Thunder Bay, Canada Marriott International, Inc Full time

    **Job Number** 24098001 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...


  • Thunder Bay, Canada Gateway Casinos Full time

    **Job Type: Full-Time** **The Gateway to Your Future** You love working with guests and a top-notch team of staff, and you thoroughly understand what it takes to deliver an exceptional experience for visitors. If you are a detail person with a talent for providing care to everyone you deal with, we would love to hear from you. In this pivotal role as the...

  • Guest Service Expert

    6 months ago


    Thunder Bay, Canada Marriott International, Inc Full time

    **Additional Information** Banquet / Restuarant Server **Job Number** 24031841 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t...

  • Guest Service Expert

    6 months ago


    Thunder Bay, Canada Marriott International, Inc Full time

    **Additional Information** Contract, Part Time, Food Runner **Job Number** 24089356 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

  • Guest Service Expert

    6 months ago


    Thunder Bay, Canada Marriott International, Inc Full time

    **Additional Information** Part Time **Job Number** 24109088 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting...

  • Guest Service Expert

    4 months ago


    Thunder Bay, Canada Marriott International, Inc Full time

    **Job Number** 24158589 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Thunder Bay, 2240 Sleeping Giant Parkway, Thunder Bay, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests will enjoy...

  • Guest Service Agent

    3 months ago


    Thunder Bay, Canada Silver Hotel Group Full time

    **Guest Services Agent - Reservations** We are currently looking for a **Guest Services Agent - Reservations.** The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. The Guest Service Agent represents the hotels to guests throughout...


  • Thunder Bay, Canada Super 8 Thunder Bay Full time

    **Are you customer service driven individual? Like to work evenings and mostly alone?** Create a Super guest experience by providing excellent customer service with the rest of the team. Register arriving guests and assign rooms, Process group arrivals and departures. Take, cancel and change room reservations, Provide information on hotel facilities and...


  • Thunder Bay, Canada Super 8 Thunder Bay Full time

    **Are you customer service driven individual? Like to work evenings and mostly alone?** Create a Super guest experience by providing excellent customer service with the rest of the team. Register arriving guests and assign rooms, Process group arrivals and departures. Take, cancel and change room reservations, Provide information on hotel facilities and...


  • Thunder Bay, Canada Super 8 Thunder Bay Full time

    **Are you customer service driven individual? Like to work evenings and mostly alone?** Create a Super guest experience by providing excellent customer service with the rest of the team. Register arriving guests and assign rooms, Process group arrivals and departures. Take, cancel and change room reservations, Provide information on hotel facilities and...

  • Guest Service Agent

    6 months ago


    North Bay, Canada Vrancor Full time

    **Job description** **POSITION AVAILABLE: GUEST SERVICE AGENT** **Location: Hampton Inn by Hilton North Bay** **Address: 950 McKeown Avenue North Bay, ON P1B 9P3** **REPORTS TO**:GUEST SERVICES MANAGER** **_Must be available Monday to Sunday 7am-11pm**_ **SUMMARY**: Under the general guidance and supervision of the Guest Services Manager, the Guest...


  • Thunder Bay, Canada Gateway Casinos Full time

    **Job Type: Part-Time** **The Gateway to Your Future** **We Provide** - Full benefits package for full-time employees - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts on travel, tech, food, beverage, and fitness - Development and training opportunities **Key Responsibilities** - Meet, greet and...

  • Guest Service Agent

    1 week ago


    North Bay, Canada InnVest Hotels GP Ltd Full time

    The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Guest Service Agent

    3 months ago


    Thunder Bay, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...