Residence Service Representative
6 months ago
**Position Summary and Job Magnitude**
The Residence Services Representative is responsible for maintaining guest satisfaction at all times. They must be able to listen and understand the needs of guests and deliver the appropriate level of service to meet their satisfaction. The Residence Services Representative will work out of the front desk of the property and have a high level of interaction all guests.
**Essential Functions and Basic Duties**
- Demonstrate a high degree of customer service
- Be able to use Campus Living Centres computer software
- Be able to handle cash, and other forms of payments
- Make key cards and know how to access and use building keys appropriately and responsibly
- Maintain video surveillance and ensure that cameras are recording at all times
- Produce assigned front office reports and tasks
- Communicate pertinent information between staff
- Know how to handle phone calls with patience and decorum
- Respect guest privacy
- Knowledge of emergency procedures
- Know who to contact for various situations
- Ensure the room status is updated from the housekeeping department
- Handle in a professional manner; reservations, check-ins, Check-outs, and account settlement
- Maintain the appearance of the desk, lobby and office area at all times
- Understanding of building departments, including maintenance and housekeeping
- Any other duties as assigned
**Health & Safety**
- Works in compliance with the provisions of the OHSA, regulations and internal policies and procedures and reports any contraventions to their supervisor
- Reports to the appropriate supervisor(s) any hazards, missing or defective equipment or protective device which could endanger any person
- Does not engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
- Inspects the work area and equipment daily and reports any hazards immediately to supervisor
- Attends all required health and safety training programs (e.g. WHMIS, orientation), and applies knowledge to daily operating procedures at Campus Living Centres
**Performance Measurements**
Performance will be primarily measured on the following factors:
- Initiative
- Inter-Personal Skills
- Customer Service
- Reliability
- Skill & Knowledge
- Quality of Desired Results
- Adaptability & Flexibility
- Organizing & Planning
- Overall Performance
**Qualifications**
Education: High School Diploma
Skills/Abilities: Must possess superior verbal communication skills
Must possess superior customer service skills
Must possess superior positive attitude
Must be able to handle multiple projects at once
Experience Required: Minimum of 1 year industry experience or customer service experience
**Equal Opportunity Employer**
It is Campus Living Centres policy to promote equal employment opportunity for all applicants and employees. Campus Living Centres does not unlawfully discriminate on the basis of race, colour, religion, sex, national origin, ancestry, age, physical disability, mental disability, medical condition, marital status or sexual orientation. Campus Living Centres prohibits the harassment of any individual on any of the grounds listed above. This applies to all areas of employment including recruitment, hiring, training and promotion.
-
Residence Services Supervisor
5 months ago
Thunder Bay, Canada Campus Living Centres Full time1. Position Summary and Job Magnitude The Residence Services Supervisor is responsible for supervising all duties of the front desk, insuring a high quality of service delivery and capability to resolve various magnitudes of day to day challenges that flow through the front desk. They are the liaison for all inter-department communications, requiring...
-
Service Technician Representative
4 weeks ago
Thunder Bay, Ontario, Canada Tractor Trailer Service Full timeWe are seeking a skilled Service Technician Representative to join our team at Tractor Trailer Service. This is a permanent, full-time position with a salary range of $60,000 to $80,000 per year, depending on experience.Job DescriptionAs a Service Technician Representative, you will be responsible for providing excellent customer service, answering...
-
Relief Resident Crisis Worker
2 weeks ago
Thunder Bay, Canada Beendigen Full time**RELIEF RESIDENT CRISIS WORKER** **_ **Indigenous Women are encouraged to apply. First preference will be given to all qualified Indigenous applicants.**_** **Position Title**: Relief Resident Crisis Worker **Hours of work**: Based on the needs of the organization: 0 to 40 hours/week **Salary**: $22.70/hr **Competition Number**: RRCW-11-15 **Position...
-
Relief Resident Crisis Worker
6 months ago
Thunder Bay, Canada Beendigen Incorported Full time**RELIEF RESIDENT CRISIS WORKER** - **Indigenous Women are encouraged to apply. First preference will be given to all qualified Indigenous applicants.**_ **Position Title**: Relief Resident Crisis Worker **Hours of work**: Based on the needs of the organization: 0 to 40 hours/week **Salary**:$22.37/hr **Competition Number**:RCR-08-14 **Position...
-
Relief Resident Crisis Worker
5 months ago
Thunder Bay, Canada Beendigen Full time**RELIEF RESIDENT CRISIS WORKER** **_ **Indigenous Women are encouraged to apply. First preference will be given to all qualified Indigenous applicants.**_** **Position Title**: Relief Resident Crisis Worker **Hours of work**: Based on the needs of the organization: 0 to 40 hours/week **Salary**:$22.37/hr **Competition Number**: RRC-08-14 **Position...
-
Relief Resident Crisis Worker
5 months ago
Thunder Bay, Canada Beendigen Full timeSalary: 22.37/hr **RELIEF RESIDENT CRISIS WORKER** **_ **Indigenous Women are encouraged to apply. First preference will be given to all qualified Indigenous applicants.**_** **Position Title**: Relief Resident Crisis Worker **Hours of work**: Based on the needs of the organization: 0 to 40 hours/week **Salary**:$22.37/hr **Competition Number**:...
-
Relief Resident Crisis Worker
6 months ago
Thunder Bay, Canada Beendigen Incorported Full time**RELIEF RESIDENT CRISIS WORKER** - **Indigenous Women are encouraged to apply. First preference will be given to all qualified Indigenous applicants.**_ **Position Title**: Relief Resident Crisis Worker **Hours of work**: Based on the needs of the organization: 0 to 40 hours/week **Salary**:$22.37/hr **Competition Number**:RRCW-02-20 **Position...
-
Relief Resident Crisis Worker
6 months ago
Thunder Bay, Canada Beendigen Full time**RELIEF RESIDENT CRISIS WORKER** **_ **Indigenous Women are encouraged to apply. First preference will be given to all qualified Indigenous applicants.**_** **Position Title**: Relief Resident Crisis Worker **Hours of work**: Based on the needs of the organization: 0 to 40 hours/week **Salary**:$22.37/hr **Competition Number**: RRCW-02-16 **Position...
-
Relief Resident Crisis Worker
2 months ago
Thunder Bay, Canada Beendigen Full time**Indigenous Women are encouraged to apply. First preference will be given to all qualified Indigenous applicants.** **Position Title**: Relief Resident Crisis Worker **Hours of work**: Based on the needs of the organization: 0 to 40 hours/week **Salary**: $22.70/hr **Competition Number**: RRCW-09-16 Position Summary The Relief Resident Crisis Worker is...
-
Residence Support Staff
4 weeks ago
Thunder Bay, Ontario, Canada Lakehead University Full timeCaretaker IAt Lakehead University, we are seeking a highly motivated and detail-oriented individual to join our Residence team as a Caretaker I. This role is responsible for providing exceptional support to our students and ensuring the cleanliness and maintenance of our residence facilities.Key Responsibilities:Provide excellent customer service to students...
-
Citizen Services Officer
6 months ago
Thunder Bay, Canada Service Canada Full timeEducation: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Office **Tasks**: - Clerical duties (i.e. faxing, filing, photocopying) - Provide customer service **Computer and technology knowledge**: - MS Excel - MS Outlook - MS Word - MS Windows **Security and safety**: - Enhanced reliability...
-
Citizen Services Officer
5 months ago
Thunder Bay, Canada Service Canada Full timeEducation: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Computer and technology knowledge**: - MS Outlook - MS Word - MS Windows **Security and safety**: - Enhanced reliability security clearance **Work conditions and physical capabilities**: - Fast-paced environment - Work under pressure - Tight deadlines -...
-
Customer Service Representative
3 weeks ago
Thunder Bay, Ontario, Canada Circle K Full timeHere at Circle K, we are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, operating a cash register, and processing transactions. You will also be responsible for maintaining a clean and organized store environment.Key...
-
Elder in Residence Ft
5 months ago
Thunder Bay, Canada St Joseph's Care Group Full time**Bargaining Unit: Non-Union** **Status: Full Time** **Department: Indigenous Health Team** **Site: St. Joseph's Hospital** **Shifts: Days** **Salary: $73,232 - $91,552** Reporting to the Vice President - N'doo'owe Binesi (the "VP") with a matrix reporting relationship with the Director Director - Indigenous Health (the "Director", the Elder in...
-
Customer Service Representative
1 month ago
Thunder Bay, Ontario, Canada beBee Professionals Full timebeBee Professionals is looking for a Customer Service Representative to provide technical support to our customers. The successful candidate will be responsible for ensuring that our products and services are running smoothly and providing excellent customer service.The ideal candidate should have a degree in Computer Science or a related field, as well as...
-
Customer Service Representative
4 weeks ago
Thunder Bay, Ontario, Canada U-NEED-A-CAB Full timeBecoming a Customer Service Representative at U-NEED-A-CAB requires no prior degree or diploma, but a willingness to learn and grow with our team.You will receive comprehensive training to excel in this role, focusing on developing your skills and expertise.Work SettingOur Customer Service Representatives work in urban areas, providing excellent service to...
-
Food Service Representative
1 month ago
Thunder Bay, Ontario, Canada beBee Professionals Full time $25,000 - $35,000We are seeking a skilled Food Service Representative to join our team at beBee Professionals in Thunder Bay. In this role, you will be responsible for taking customer orders, preparing food items, and providing excellent customer service at our food counter.Key Responsibilities:Taking customer orders and preparing food items to their...
-
Citizen Services Specialist
5 months ago
Thunder Bay, Canada Service Canada Full timeEducation: Secondary (high) school graduation certificate - Experience: Will train **Tasks**: - Prepare and format page presentation **Security and safety**: - Basic security clearance **Transportation/travel information**: - Valid driver's licence **Work conditions and physical capabilities**: - Fast-paced environment - Attention to detail **Personal...
-
Citizen Services Specialist
6 months ago
Thunder Bay, Canada Service Canada Full timeEducation: Secondary (high) school graduation certificate - Experience: Will train **Tasks**: - Prepare and format page presentation **Security and safety**: - Basic security clearance **Transportation/travel information**: - Willing to travel regularly - Valid driver's licence **Work conditions and physical capabilities**: - Fast-paced environment -...
-
Guest Service Representative
6 months ago
Thunder Bay, Canada Comfort Inn Thunder Bay Full timeGUEST SERVICE REPRESENTATIVE REPORTS TO GENERAL MANAGER THE COMPANY: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...