Site Admin Supervisor, Horizon Site

1 week ago


Fort McMurray, Canada Herc Rentals Full time

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of March 31, 2024. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 412 locations and has approximately 7,600 employees in North America.
- Short Description- We are currently looking for a Service Coordinator for Horizon Site, to maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. This position is on a rotation of 7 on and 7 off working from 6am to 6pm.- Responsibilities- Dispatch Field Service Technicians to equipment breakdowns in the field when called.
- Deal with high volume of calls roughly 500 per month
- Line up all the service calls for repairs on all the equipment.
- Generate and manage purchase orders.
- Determine if breakdown is an emergency through SOP ‘Creating a Service Call’
- Prioritize service calls
- Organize equipment based on customer and branch needs
- Assist the front counter.
- Provide estimated arrival time of a Field Technician to the repair.
- Contact service call originator by phone to identify the action taken by the Field Technician after a service call has been completed.
- Open work orders in Rental man system on behalf of Field Technician
- Close field work orders after approval of Managers.
- Call for third party repairs or servicing as required.
- Other duties as assigned.
- Requirements- Clear and concise communications with managers, employees and customers
- Advanced customer service skills
- Ability to multi-task in a fast-paced environment
- High organizational skills
- Geographical knowledge of service area or map reading skills
- Knowledge of industry is recommended
- Ability to be calm and cool under pressure
- Advanced Computer skills
- Conditions of Employment- Ability to work on Horizon Site 7 days on 7 days off from 6am to 6pm.
- Two years related experience and/or training in high volume customer service.
- Must have valid driver’s license with clean driving record.
- Compensation Data- Salary is $100,000/year
- Heap is $1,050/month
- If you fly in fly out, you are not entitled to heap.
- This is a non-union role

**Req #**:60117

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

**Keeping you healthy**
Medical, Dental, and Vision Coverage

Life and disability insurance

Healthcare spending account

Smoking Cessation Program

Weight Loss Program

Herc Life Wellness Program

**Building Your Financial Future**
Company matched Pension Plan

Employee Stock Purchase Program

Registered Retirement Savings Plan

Non Registered Savings Plan

Tax Free Spending Account (TFSA)

**Life & Work Harmony**
Paid Vacation Time Off (Minimum 3 weeks)

Paid sick days

Military leave

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Mechanic Tool reimbursement of up to $500 per year

Auto & Home Insurance Discounts

**Protecting You & Your Family**
Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Disability Insurance

Critical Illness Insurance

Accident Insurance

Herc Rentals is an equal opportunity employer



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