Assistant Guest Service Manager

4 weeks ago

Whistler, Canada Vacasa Full time

**$1000 SIGNING BONUS OPPORTUNITY** (paid in 2 parts)**

**Why Vacasa**

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

**Why Operations at Vacasa**

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We're hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

**What We're Looking For**:
**What You'll Do**:

- Lead, develop, and motivate a team of Front Desk Specialists in Whistler, BC.
- Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
- Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
- Verify unit availability to assist with scheduling vendor or realtor visits
- Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
- Identify potential owner leads from walk-ins or incoming calls and pass the information along to your designated Vacasa Business Development Representative
- Build and maintain business relationships and open lines of communications with other internal support teams
- Other duties as described by the local team

**Skills and Qualifications**
- Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
- Ability to work well under pressure in an agile, fast-paced environment
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
- Adhere to all company policies and procedures

**Work Environment and Physical Demands**
- Availability to work Sunday through Saturday, early mornings and evenings as needed, most likely 9 AM to 5 PM
- Ability to use hands to finger, handle or feel, and reach with hands and arms
- Ability to stand, sit, and walk for an extended period of time
- Reach overhead and below the waist
- Regularly push, pull, and lift up to 25 pounds
- Occasionally lift or move up to 50 pounds
- Bend, stoop, squat, kneel, and twist
- The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

**Compensation**:

- **$23.50 CAD/hr**
**$1000 Signing Bonus (paid in 2 parts)**

**What you'll get**
- Extended Medical and Dental
- Registered Retirement Savings Plan - company match
- Ski pass/activity allowance, or travel allowance if from Pemberton or Squamish
- Employee Assistance Program
- Career advancement opportunities
- Employee discounts
- All the equipment you'll need to be successful
- Great colleagues and culture, monthly socials
- $1000 Signing Bonus (paid in 2 parts)
- Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited._
- Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years._
- An offer of employment for this role will be contingent upon the successful completion of a background check._

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