Technical Support Coordinator

1 month ago

Toronto, Canada ENERCARE Full time

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work
**Job Title**: Technical Support Coordinator
**Status**: Fixed-Term (6 months)
**Department**: Technical Training
**Reports to**: Director - Technical Services and Health, Safety and Environment
**Work Location**: 30 High Meadow Place Toronto
**Summary**:
**Accountabilities**:

- Coordinates all information in the training database, including set-up and management of Enercare’s Learning Management System (LMS) online Training, updates to course records, updates to employee training records, scheduling of courses, preparation of training notices to participants, follow-up on course evaluations and other administrative duties related to the management of Training, Enercare Learning Management System (LMS) and overall training coordination.
- Monitors New Employee on Boardings, ensure new employees are set up for online training and scheduled for all mandatory and technical training in up coming boot camps. Follow up with employee’s and managers to have new hire training completed in a timely manner.
- Creates, updates, and coordinates the Outlook Training Calendar and the Learning Management System.
- Executes reports on training statistics, on an ongoing basis and in response to ad hoc requests from field managers and trainers.
- Monitors levels of training supplies and places orders to maintain acceptable levels to accommodate the training schedules.
- Responds to internal / external customer and supplier inquires, including relaying information to the appropriate person, answering inquires and investigating issues as required.
- Manage, update, and provide accurate license and certification listings to Field Management, to ensure all field staff is operating under valid certification. Provides daily spreadsheets with those whose certification has expired.
- Provides administrative support to the Technical Support, Technical Standards, Quality Assurance and Health & Safety departments as required.
- Extract and manage customer’s service history and provide accurate information to relating TSSA incidents and inquires.
- Provide timely and accurate information when relaying Technical Bulletins, Technical Notices and Safety Notices to the field.
- Track & submit Franchisee & Contractor monthly charges.
- Assembles Monthly Team Talk Presentation Slides and cascades to Field Management for review with their staff.
- Tracks completion of Field Team Talk monthly quizzes, executes monthly reports, and follows up with Field Management as needed.

**Skills & Qualifications**:

- Secondary school education or equivalent
- Training background would be an asset
- Excellent written and oral communication skills
- Demonstrated organizational, interpersonal and time management skills
- Ability to learn new programs and systems quickly with little supervision
- Ability to perform role in a fast-paced environment
- Fast or proficient, accurate keyboarding skills
- Flexible and versatile including the ability to work with mínimal supervision
- Ability to always exercise confidentiality
- Demonstrated customer service skills

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.

  • Technical Support Advisor

    2 months ago

    Toronto, Canada Ada Support Full time

    Toronto, Ontario & Vancouver, British Columbia At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer...

  • Technical Support Coordinator

    7 months ago

    Toronto, Canada ENERCARE Full time

    Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste...

  • Program Support Coordinator

    11 hours ago

    Toronto, Canada Technical Standards & Safety Authority (TSSA) Full time

    **Location** **City/Town** - Toronto **Department Name** - Shared Services **Description** **About Us** Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs...

  • Bpv Junior Technical Specialist

    7 months ago

    Toronto, Canada Technical Standards & Safety Authority Full time

    **About Us**: Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we...

  • Junior/intermediate Technical Support Specialist

    7 months ago

    Toronto, Canada GAM Technical Services Full time

    Who Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...

  • Junior/intermediate Technical Support Specialist

    7 months ago

    Toronto, Canada GAM Technical Services Full time

    Salary: - Who Is GAM Tech?_ If you're looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you're looking for! We're a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy...

  • Junior/intermediate Technical Support Specialist

    7 months ago

    Toronto, Canada GAM Technical Services Full time

    Who Is GAM Tech?_ If you’re looking for a company with a fun and casual environment, that encourages continuous learning and stretches your technical skills, then we have what you’re looking for! We’re a company of hard-working team players who refuse to take ourselves too seriously. We work hard to foster an inspiring, energetic and healthy work...

  • Technical Support Coordinator

    6 days ago

    Toronto, Canada Parity Full time

    **Why we exist**: At Parity, our purpose is to make urban living sustainable by providing an easy service to manage waste energy and save money for our customers. Parity provides a cloud-based building automation system that adapts a building’s energy use to the demands of its residents. The net result? Money saved and CO2 emissions reduced. Buildings in...

  • Technical Service Coordinator

    11 hours ago

    Toronto, Canada SciCan Full time

    We currently have an opening for a Technical Service Coordinator. This position is responsible for administration functions, accepting and processing customer request for technical service and maintenance, for logging, assigning, and documenting all repairs, for dental dealers and other customers and for ensuring the timely processing of these repairs. Based...

  • Technical Proposal Coordinator

    3 months ago

    Toronto, Canada Dumas Full time

    **TECHNICAL PROPOSAL COORDINATOR** - Take on the challenges and rewards of a career that will take you far._ Dumas is a leading full-service mining contractor operating in the Americas. The company’s client list includes some of the world’s largest and most respected mining companies. Dumas is part of STRACON, a Peruvian based full-service provider in...

  • Commercial Property Underwriter Coordinator

    3 weeks ago

    Toronto, Ontario, Canada Encore Technical Solutions Inc. Full time

    Job Title: Commercial Property Underwriter CoordinatorAbout the Role:Encore Technical Solutions Inc. is seeking a skilled and detail-oriented Commercial Property Underwriter Coordinator to join our team of professionals in Downtown Toronto. This role involves supporting the underwriting process by gathering essential data, preparing documents, and ensuring...

  • Insurance Underwriting Coordinator

    4 weeks ago

    Toronto, Ontario, Canada Encore Technical Solutions Inc. Full time

    Job Summary">A competitive salary range of $65,000 - $80,000 per year.This role is located in Downtown Toronto, with a hybrid work arrangement requiring 1-2 days of in-office work per week.We are seeking a skilled Insurance Underwriting Coordinator to join our team at Encore Technical Solutions Inc. In this role, you will play a vital part in supporting the...

  • Senior Technical Lead for Diagnostic Solutions

    3 weeks ago

    Toronto, Ontario, Canada KNG Technical Inc. Full time

    KNG Technical Inc. is seeking an experienced Senior Technical Lead to spearhead the development of diagnostic solutions. As a key member of our management team, you will be responsible for leading cross-functional teams and driving near-term projects to completion within company timelines and budget.Job Summary:The Senior Technical Lead will oversee all...

  • Technical Support Specialist

    5 days ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** **Scope/ Purpose of the Position**: The Technical Support Specialist (TSS) provides technical support,...

  • Senior Commercial Property Underwriter Coordinator

    4 weeks ago

    Toronto, Ontario, Canada Encore Technical Solutions Inc. Full time

    We are seeking a highly skilled and detail-oriented Senior Commercial Property Underwriter Coordinator to join Encore Technical Solutions Inc.'s team of experienced professionals. This role will play a crucial part in supporting the underwriting process by gathering essential data, preparing documents, and ensuring accurate documentation of underwriting...

  • Technical Services Coordinator

    7 months ago

    Toronto, Canada CAPREIT Full time

    : **Title**:Technical Services Coordinator** **Reports To**:Technical Services **Manager** **Responsibilities**: Provides program delivery and business expertise for technical services delivered to CAPREIT Operations Units by the following: - Assisting in the implementation and execution of service plans with buildings & equipment’s maintenance,...

  • Technical Support Specialist

    2 months ago

    Toronto, Canada hearinglife_Canada Full time

    **SCOPE**: Reporting to the Director of IT, the Technical Support Specialist provides phone-based technical assistance to end users, troubleshooting issues related to hardware, software, and network systems. You will be responsible for efficiently resolving customer queries, ensuring a high level of customer satisfaction, and escalating more complex issues...

  • Technical Support Specialist

    3 months ago

    Toronto, Canada hearinglife_Canada Full time

    **SCOPE**: Reporting to the Director of IT, the Technical Support Specialist provides phone-based technical assistance to end users, troubleshooting issues related to hardware, software, and network systems. You will be responsible for efficiently resolving customer queries, ensuring a high level of customer satisfaction, and escalating more complex issues...

  • IT Support Coordinator

    7 months ago

    Toronto, Canada Public Health Ontario Full time

    **JR100995** **IT Support Coordinator** **Location**: PHO Corporate Office, 480 University Avenue, Toronto, ON **Department**: Employee, Infrastructure Services **The Role**: To provide technical and administrative services to ensure the delivery of PHO training services, provision of meeting room technology and seminar and convention services. To...

  • Technical Tester and Automation Specialist

    4 weeks ago

    Old Toronto, Canada Global Technical Talent Full time

    Job Title: Technical Tester and Automation SpecialistLocation: Toronto, ONDuration: 12-month ContractWork Type: HybridPay Range: C$85 - C$90/HrAbout the Role:We're seeking a skilled technical tester and automation specialist to join our team in Toronto. You'll play a crucial role in ensuring the quality and reliability of our critical Liquidity risk...