Web, Database, and IT Coordinator

2 weeks ago

Ottawa, Canada Action Canada for Sexual Health and Rights Full time

**Who We Are**

Action Canada for Sexual Health and Rights is a progressive, pro-choice charitable organization committed to advancing and upholding sexual and reproductive rights in Canada and globally. To achieve our mission, Action Canada engages in health promotion, legal and policy advocacy, campaigns, and movement-building.

We believe in a world where every person controls their sexuality, reproduction, gender expression, and health. In our fight for sexual and reproductive rights for all, Action Canada challenges the systems that create unequal access to information, health care, and rights.

For more information, visit _actioncanadashr.org_.

**Role Overview**

Reporting to the Director of Operations, the **Web, Database, & IT Coordinator** is the in-house expert on Action Canada’s website, constituent relationship management (CRM) database, and matters related to IT. The Web & IT Coordinator is responsible for **overseeing Action Canada’s websites **(Drupal), managing the **organization’s CRM **(CiviCRM), and **troubleshooting IT-related issues**. This position provides scope for someone who is **passionate about tech** and how to **integrate best practices** in a non-profit setting. The **Web, Database, & IT Coordinator** works closely with the Operations team, the Communications team, and the Sexual Rights Initiative team, based in Geneva, as well as **collaborating **with other members of our **passionate, dedicated team**, implementing domestic and global policy and advocacy programs.

**Position Overview**

**The Officer’s responsibilities will include**:
**Website Management Responsibilities**
- Administer and maintain websites for Action Canada and the Sexual Rights Initiative
- Administer website backend, including troubleshooting and managing relationships with third-party contractors as needed
- Support and coordinate the development of new webpages and functionalities with staff and contracted web developers
- Maintain knowledge of best practices for front-end functionality and accessibility
- Review and recommend web-based tools, including website upgrades, plugins, and platforms to showcase our work.

**Database/CRM Management Responsibilities**
- Administer and manage Action Canada’s constituent relationship management (CiviCRM) database
- Provide internal expertise on CiviCRM
- Support program staff to integrate Drupal webforms with CiviCRM
- Ensure the security of all web-based data and websites.

**IT Responsibilities**
- Oversee services provided by the organization’s managed IT service provider
- Manage administrator accounts on organizational software tools including MS 365, Dropbox, Asana, Zoom, and Dashlane, including overseeing security, accounts additions and removals, and providing training and support to staff
- In cooperation with the managed IT service provider, coordinate network security measures and protocols to ensure systems and data are protected and secure
- Provide on-site or virtual tech support, as needed, during meetings and events
- Review and recommend technical specifications for new desktop/laptop purchases, peripherals, software and apps
- Support with the procurement of necessary devices and hardware
- Administer Action Canada’s web-based phone system
- Monitor shared mailboxes for projects and respond or refer to project staff

**Qualifications**
- Eligible to work in Canada
- Minimum of three years demonstrated IT and web-related experience
- Knowledge of and commitment to Action Canada’s mission and values
- Demonstrated commitment to anti-racism and anti-oppression principles and practices
- Significant recent (Drupal 9) training and/or experience in site building with Drupal CMS (using Webform, Paragraph Layouts)
- Significant experience maintaining CRMs (CiviCRM expertise is a strong asset)
- Experience building and maintaining website functions and content
- Experience overseeing web
- and IT-related projects, ensuring that goals and timelines are met
- Experience with data and online security practices
- Understanding of the value of open-source software
- Strong communication skills (verbal and written) in English
- Familiarity with Microsoft 365, Dropbox for Business
- Familiarity with Asana (or similar task management) is an asset
- Familiarity with Zoom (Meetings and Webinars)
- Familiarity with Google Workspace for Non-profits
- Basic video editing skills are an asset
- Experience supporting virtual team environments
- Ability to effectively communicate and work with team members in different locations
- Commitment to and demonstrated effectiveness working as part of a diverse and participatory team
- Excellent organizational skills and the ability to effectively prioritize work and meet deadlines
- Strategic thinking, sound judgment, and the ability to problem solve
- Flexible and adaptive, able to respond quickly and effectively to changing circumstances
- Willingness to work outside of normal business hours, when necessar

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