Accommodations Supervisor

2 months ago

Montréal, Canada McGill University Full time

Please refer to the

job aid for instructions on how to apply.

Hiring Unit:
Student Housing & Hospitality Services

Position Summary:
Reporting to the Manager, Accommodations & Conference Services, provides commercial and quality service operations in an environment that fosters a sense of community, enhances student learning and supports the overall mission of Student Housing and Hospitality Services (SHHS). Performs and/or coordinates all housing activities for their building(s) to support the daily commercial and services operations of the unit by ensuring that work is performed in accordance with established goals and objectives. Maintains good rapport with students and staff within the unit and the University community. Builds strong relations by identifying and responding to needs and providing support in the delivery of services. Implements administrative procedures or systems that are moderately complex to support the unit’s operations and to ensure that services meet or exceed established quality requirements. Ensures that University policies and procedures are respected by staff and that work performed is in accordance with unit and university objectives.

Primary Responsibilities:

- Responsible for residence building operations (MORE properties, Solin Hall & RVC, approximately 800 students) year round. In addition, summer business activities from May to August at RVC, as it operates as a hotel operation, including move-in and move-out from September to April.
- Ensures that quality service operations are delivered by front desk to students and summer business guests by overseeing and implementing operational procedures.
- Makes recommendation on the selection of new staff.
- Supervises, organizes training, creates work schedules and completes payroll reporting for front desk employees.
- Overseeing a staff of approximately 22 employees(SEU, Amuse) and a sub-contracted housekeeping contract.
- Trains front desk staff to respond to trouble signals on the fire panel and building security issues.
- Performs regular building inspections to ensure the proper services and cleaning standards are in conformity with established guidelines.
- Acts as a resources person during emergency situations ensuring that procedures and protocols are respected.
- Participates in an on call rotational schedule.
- Maintains property management system and provides reports as required.
- Ensures rigid inventory and financial controls are in place and adhered to by employees.
- Coordinates deposits and payments and adjustments to accounts, ensuring proper authorization and audit mechanisms are maintained and reconcile all accounts, complete revenue transfers to university departments and authorize final charges.
- Ensures payment collection, monitors daily deposits and responsible for cash floats.
- Maintains accuracy in reconciling financial documents and accounting information.
- Performs periodic building inspections and liaises with residence life, housekeeping, contract providers, conference services, trades and security as needed.
- Communicates cleaning priorities, general furnishing state of the student rooms, building and guest service aspect of the operations.
- Ensures prompt response to requests.
- Attends planned periodic operations meetings.
- Assists the conference services staff in managing and organizing touristic groups and conference events within the building, when required.
- Assists with the preparation and planning of service contract agreements (RFP) with different contractors such as housekeeping, waste management, etc.

Other Qualifying Skills And/Or Abilities:

- Previous experience in a university or collegiate work environment an asset.
- Minimum of 3 years’ experience in the residence accommodations, hotel or tourism industry in a position with overall supervisory responsibility of a team.
- Operations experience in the hospitality industry an asset.
- Knowledge of building management or property management an asset.
- Demonstrated ability to supervise a unionized team.
- Proven organizational and leadership skills along with excellent interpersonal, communication, decision making and problem-solving skills.
- Able to prioritize and adjust to changing priorities and deadlines.
- Must be self-directed and able to work autonomously and as part of a team in a dynamic environment.
- Highly organized, self-motivated and able to manage multiple requests at a time with a strong sense of urgency.
- Composed under pressure with an ability to cope effectively with change.
- Excellent interpersonal skills with a proven ability to deal with confidential and/or sensitive situations with discretion, tact and diplomacy.
- Proficiency in MS Office.
- Experience with a hotel property management software an asset. Knowledge of French and English. McGill University is an English-language university where day to day duties may require English communication both verbally and in writing.

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