Operations Tier 2 On-site Technician

7 months ago

Saskatoon, Canada WBM TECHNOLOGIES Full time

The Managed Services team at WBM is currently supporting many of Western Canada’s leading companies and our team growing. In this role you would be responsible for on-site IT operations support for one of our strategic customers. This means that you will work with end users in person and remotely to resolve any number of issues that they are having. You would be responsible for helping the user with anything required to get them back up and working productively.

**POSITION RESPONSIBILITIES (including but not limited to)**:

- You want to be a member of an elite team of like-minded techs, with the sole goal of providing.

the best IT experience in the world.
- You thrive in a performance-based environment where success is celebrated, hard work pays off, and those who put in the effort are offered a clear path to advancement.
- You are driven by feedback and being in control of your own career.
- You want to be part of a winning team, that celebrates successes together.
- You believe that the experience is just as important as the technical resolution.
- You can travel and work away from home frequently and on a variable schedule.

**EDUCATION AND EXPERIENCE**
- 5-7 years IT experience, or 2 years at a Managed Service Provider (MSP)
- Excellent critical thinking skills
- Great customer service skills
- O365 skills and experience
- Networking knowledge
- Server hardware experience
- Virtualization experience
- Class 5 driver’s license
- Certifications such as Network+, Security+, Server+ are an asset
- Certifications such as MS-900 & AZ-900 are an asset

**CORE COMPETENCIES**

**Communication**
- Communicates in an open candid and consistent manner with impact to inform, enroll, coach, and inspire.
- Effectively builds rapport and appropriately delivers information (oral and written) in a timely, well-organized, thoughtful, and engaging manner.

**Team Effectiveness**
- Works collaboratively across functional teams, embracing unique talents and diverse perspectives, to achieve common goals.
- Takes a proactive approach to building relationships by actively participating as a prepared team member, demonstrating flexibility and respect for different work styles.

**Work Management**
- Plans, manages, and follows through to ensure the flow and timely completion of activities to deliver successful work results.
- Maintains quality and safety standards to ensure Standards are met across all work streams.
- Demonstrates flexibility and adaptability.

**Personal Accountability**
- Takes responsibility for own actions and outcomes.
- Maintains effective and professional approach, demonstrating resilience and accountability in a fluid fast paced work environment.

**Analytical/Critical Thinking**
- Able to identify, articulate and problem solve for complex situations with consideration for outcomes.
- Provides clear and informative explanations to support effective decisions in line with company objectives.
- Uses creative, conceptual, and/or inductive reasoning.

**Functional & Technical Skills**
- Applies specialized knowledge in own area of expertise and openly shares information and knowledge with others.

**LOCATION AND HOURS OF WORK**

The position is based in Saskatoon and requires travel to a Northern Saskatchewan Mine Site on a variable schedule and occasional travel to Vancouver. Travel, accommodations, and meals are provided.

Hours are generally 0730 to 1800. With two 30min unpaid breaks, working 9.5hours/day.

**2-week on / 2-week off rotation**

Flights are Saskatoon to La Loche plus the 2-3hr drive to get to Site. Flights are every 2 weeks throughout the winter, generally on Thursdays.

**Additional Information**

WBM will offer you a competitive income and benefits package with clear paths for advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health they must also provide for your financial well-being. That is why in addition to medical, dental and disability coverage, we also provide you an attractive company pension plan, and a personal development program.

Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.

**_ Join our team, and write your own story._

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