Student Services Manager

5 months ago

Vancouver, Canada Bayswater Education Full time

Bayswater Education is a vibrant network of global educational centres dedicated for over 70 years to educate and inspire global people through a life-changing educational experience. We’re passionate about growing communities of global thinkers and explorers, at home and abroad - whatever their story. We set up Bayswater Education because we want young people from every walk of life to get a buzz from discovering new cultures, exploring new flavours, and learning what’s out there. We think of them as global spirits, like ourselves.

At Bayswater Education, we're not just reimagining education; we're revolutionizing it. We're on a mission to provide young minds, locally and globally, with life-changing adventures and a chance to cultivate a social conscience. Our promise is simple - "Bayswater offers global education experiences with captivating course content, expert delivery methods, and soft skills to help our students prepare for the future of work."

**About the role**:
The Student Services Manager plays a pivotal role in ensuring the seamless experience of students from their enrolment to graduation, for our language and diploma programs.

Reporting directly to the Campus Director, this position requires a blend of administrative skills, interpersonal finesse, and a deep commitment to student welfare. The Student Services Manager serves as a bridge between students, instructors, and administration, facilitating an enriching and supportive learning environment.

**Key responsibilities and tasks**:

- Oversee the registration process for incoming diploma students, ensuring all necessary documentation is completed accurately and efficiently.
- Coordinate and conduct orientation programs to familiarize students with campus facilities, academic requirements, and support services available.
- Collaborate with relevant departments to manage accommodation arrangements for students enrolled in language and diploma programs.
- Address accommodation-related concerns promptly, ensuring students' living conditions are conducive to their academic success and well-being.
- Serve as the primary point of contact for student inquiries, providing guidance and support on academic, personal, and administrative matters.
- Implement and oversee support programs aimed at enhancing students' academic performance, retention, and overall satisfaction.
- Handle student grievances and conflicts with professionalism and empathy, striving to reach amicable resolutions while upholding institutional policies and procedures.
- Collaborate with campus leadership to address any emergent issues or crises affecting student welfare or campus operations.
- Foster effective communication and collaboration among students, instructors and staff to enhance the overall student experience.
- Liaise with academic departments, student organizations, and external partners to identify opportunities for improving student services and programming.
- Maintain accurate records of students, accommodation, enrolment assignments, and service utilization.
- Prepare regular reports for campus leadership, summarizing key metrics, trends, and areas for improvement within student services.
- Ensure compliance with relevant regulations and policies governing student services, accommodation, and student welfare.
- Stay abreast of industry best practices and emerging trends to continuously enhance the effectiveness and responsiveness of student support initiatives.
- Participate in professional development activities to enhance skills in student affairs management, crisis intervention, and multicultural competency.
- Provide training and mentorship to student services staff to promote a culture of excellence, empathy, and inclusivity.

Your experience should include at least 5 years working and studying in an international education setting, and if you are bilingual in English/Japanese, English/Spanish, or English/Portuguese, it would be a real asset.

**Qualifications and Skills**:

- Bachelor's degree in Education, Counseling, Higher Education Administration, or related field (Master's degree preferred).
- Previous experience in student services, academic advising, or related roles within a higher education setting at a career college or language school
- Strong interpersonal skills and ability to build rapport with diverse student populations.
- Exceptional organizational skills and attention to detail.
- Proficiency in student information systems and Microsoft Office Suite.
- Demonstrated ability to work collaboratively in a fast-paced, dynamic environment.
- Commitment to promoting diversity, equity, and inclusion in all aspects of student support and programming.

**What we offer**:

- Competitive remuneration package based on qualifications & experience.
- Private Medical Plan
- Access to our wide portfolio of courses offered for free or on discounted rates.
- Training & development opportunities with extensive career growth within a global organization.

  • Student Services Manager

    5 months ago

    Vancouver, Canada Kaplan Full time

    Job Description Position Summary The Student Services Manager is responsible for all administrative elements of our students' experiences (including immigration counseling) to ensure fast and accurate service to students and agents. Key Job Responsibilities- Serve as the main contact between KI's centralized customer service and the school- Work with...

  • Student Services Manager

    5 months ago

    Vancouver, Canada Tintern Consulting Full time

    Job Overview: We are seeking a Student Manager to join our team. This position offers an excellent opportunity for a motivated individual to gain valuable experience in a student management role. The Student Manager will be responsible for overseeing and coordinating student-related activities within the organization. **Responsibilities**: - Manage student...

  • Manager, Student Accessibility Services

    5 months ago

    Vancouver, Canada Emily Carr University of Art + Design Full time

    **Job Title** - Manager, Student Accessibility Services**Permanent Full-Time Excluded Position** **8:30am to 4:30pm / Monday to Friday** **Grade 10 ($85,711 - $114,281 - $125,709 per annum)** - Emily Carr University of Art + Design is a school of students, faculty, thinkers and makers unlike any other. Established in 1925, we are the only specialized,...

  • Dean of Student Services

    5 months ago

    Vancouver, Canada Native Education College Full time

    NEC Native Education College is the largest private Indigenous College in Vancouver and also works with First Nations and Indigenous organizations to deliver programs in locations throughout British Columbia. NEC works to strengthen Indigenous communities through offering programs to lead employment and higher learning. Position Summary: The purpose of the...

  • Program Manager, Student Services

    3 months ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Student Management, Level C Job Title Program Manager, Student Services (Elementary & Middle Years) Department Administrative Leadership | Teacher Education Office | Faculty of Education Compensation Range $7,283.75 - $10,474.08 CAD Monthly The Compensation Range is the span...

  • Program Manager, Student Services

    3 months ago

    Vancouver, Canada University of British Columbia Full time

    Staff - Non Union Job Category M&P - AAPS Job Profile AAPS Salaried - Student Management, Level C Job Title Program Manager, Student Services (Secondary) Department Administrative Leadership | Teacher Education Office | Faculty of Education Compensation Range $7,283.75 - $10,474.08 CAD Monthly The Compensation Range is the span between the minimum...

  • Student Services Assistant

    5 months ago

    Vancouver, Canada Vancouver Community College Full time

    **Pclass #** - S9934**Job Summary** **Who We Are** - We acknowledge that Vancouver Community College (_ - VCC_ - ) is located on the traditional unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) peoples who have been stewards of this land from time immemorial._ For over 55 years, VCC...

  • Interim Dean of Student Services

    5 months ago

    Vancouver, Canada NEC Native Education College Full time

    NEC Native Education College is the largest private Indigenous College in Vancouver and also works with First Nations and Indigenous organizations to deliver programs in locations throughout British Columbia. NEC works to strengthen Indigenous communities through offering programs to lead employment and higher learning. Position Summary: The purpose of the...

  • Strategic Leader for Student Services

    4 weeks ago

    Vancouver, British Columbia, Canada ExecThread Full time

    The ExecThread team is seeking a visionary leader to oversee the development and management of student services. The successful candidate will be responsible for enhancing the student experience from recruitment to graduation, with a focus on equity, diversity, and inclusion. This role requires a strong commitment to promoting a holistic set of...

  • Strategic Leader for Student Services

    4 weeks ago

    Vancouver, British Columbia, Canada College of Charleston Full time

    Job Title: Vice-Provost and Associate Vice-President for StudentsSimon Fraser University seeks a visionary leader to serve as Vice-Provost and Associate Vice-President for Students. This key role will provide strategic leadership and management of the University's policies, programs, and services related to Student Services and the student experience.Key...

  • Student Services and Mentorship Coordinator

    3 weeks ago

    Vancouver, British Columbia, Canada Beedie Full time

    Beedie Luminaries is a social-profit enterprise dedicated to bridging the gap in education and providing comprehensive support to students facing financial adversity. As the Student Services and Mentorship Coordinator, you will play a pivotal role in delivering student wrap-around services and leading the development of the Mentorship Program. Your...

  • Student Program Manager

    3 months ago

    West Vancouver, Canada Dio Piano School Full time

    The Student Services and Coordinator Manager is pivotal in fostering a welcoming and engaging environment for students. This role is responsible for providing comprehensive student services, coordinating events, managing schedules, and ensuring effective communication across the institution. The manager will interact with students, parents, faculty, and...

  • Student Services and Mentorship Coordinator

    2 months ago

    Vancouver, Canada Beedie Full time

    **Beedie Luminaries is a social-profit enterprise designed to help remove barriers to education and provide wrap-around support for promising students who are facing financial adversity. Students who are smart, but constrained by circumstance. Students who are ready to rise above their circumstances and achieve their dreams.** **Coordinator, Student...

  • Coordinator, Student Admission Services

    1 month ago

    Vancouver, Canada Acsenda School of Management Full time

    **Company Overview**: Acsenda School of Management (ASM) is a private degree granting institution offering degree programs in in the province of British Columbia, Canada. With international students from around the world, Acsenda is committed to teaching excellence and quality programs that prepare students to work in selected sectors of the global labour...

  • Student Services and Mentorship Coordinator

    4 weeks ago

    Vancouver, British Columbia, Canada Beedie Full time

    Beedie Luminaries is a social-profit enterprise that aims to bridge the gap between education and opportunity. As the Student Services and Mentorship Coordinator, you will play a vital role in supporting the delivery of student wrap-around services and leading the development of the Mentorship Program. Your responsibilities will include recruiting,...

  • Student Admission Services-Coordinator

    2 weeks ago

    Vancouver, Canada Acsenda School of Management Full time

    Primary purposeThe primary purpose of the Coordinator, Student Admission Services role is to grow international student enrolments for Acsenda School of Management through the effective development and management of a qualified student candidate pipeline for the institution. The position is primarily responsible for managing the student pipelines and all its...

  • Vice Provost of Student Services

    4 weeks ago

    Vancouver, British Columbia, Canada ExecThread Full time

    ## Executive Opportunity at ExecThread We are seeking a visionary leader to serve as our Vice-Provost and Associate Vice-President, Students. This key role will oversee the strategic development and management of student services, with a focus on enhancing the student experience from recruitment to graduation. ### Key Responsibilities * Develop and...

  • ILSC Student Services Coordinator

    4 weeks ago

    Vancouver, British Columbia, Canada ILSC Education Group Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Student Services Coordinator to join our team at ILSC Education Group. As a key member of our student services team, you will provide administrative and advising support to current and future students, ensuring a seamless and successful experience.Key ResponsibilitiesManage ILSC and Greystone...

  • Student Services and Mentorship Coordinator

    4 weeks ago

    Vancouver, British Columbia, Canada Beedie Full time

    Beedie Luminaries is a social-profit enterprise dedicated to removing barriers to education and providing comprehensive support for students facing financial adversity. As the Student Services and Mentorship Coordinator, you will play a pivotal role in delivering student wrap-around services and leading the development of the Mentorship Program. Your...

  • ILSC Student Services Coordinator

    4 weeks ago

    Vancouver, British Columbia, Canada ILSC Education Group Full time

    Job SummaryThe ILSC Student Services Coordinator is a key member of the student services team, providing administrative and advising support to current and future students. This role is responsible for a range of administrative tasks associated with the smooth and successful running of ILSC Vancouver and Greystone College Vancouver.Key ResponsibilitiesManage...