Customer Experience Manager

5 days ago


Prince Albert, Canada Michaels Full time

Store - PRINCE ALBERT, SK

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

**Other duties as assigned**

**Preferred Knowledge/Skills/Abilities**

**Preferred Type of experience the job requires**:

- Retail management experience preferred

**Physical Requirements**

**Work Environment**
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

**Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.**

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.



  • Prince Albert, Canada TD Bank Full time

    **Manager, Customer Experience**: - 416262BR **Job Category - Primary** - Retail Banking - Management **Work Location** - 15th Street East & 6th Avenue **Employment Type** - Regular **City** - Prince Albert **Time Type** - Full Time **Province/State** - Saskatchewan **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department...


  • Prince Albert, Saskatchewan, Canada Michaels Full time

    Job SummaryA rewarding opportunity has become available for an experienced Customer Experience Operations Manager to join our team at Michaels in Prince Albert, SK. As a key member of our retail management team, you will be responsible for delivering exceptional customer experiences while maintaining store recovery standards and leading omnichannel...


  • Prince Albert, Canada Michaels of Canada, ULC. Full time

    Store - PRINCE ALBERT, SK Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...


  • Prince Albert, Canada Michaels Full time

    Store - PRINCE ALBERT, SKDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...


  • Prince Albert, Saskatchewan, Canada Savers Full time

    About UsSavers is a leading thrift store operator with a mission to champion reuse and inspire a sustainable future. With over 300 stores across the US, Canada, and Australia, we provide a platform for community members to donate gently-used items and shop unique pre-owned goods.Job SummaryWe are seeking highly motivated Sales Floor Associates to join our...


  • Prince Albert, Saskatchewan, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Prince Albert, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative...


  • Prince Albert, Saskatchewan, Canada Savers Value Village Full time

    We are committed to creating an awesome experience for our customers, donors, and team members at Savers / Value Village.Job OverviewIn this role, you will have the opportunity to champion uniqueness, celebrate individuality, and contribute to a purpose-driven company that values local communities and sustainability.About UsSavers / Value Village is one of...


  • Prince Albert, Canada SIGA Full time

    **Job Description**: **Main Duties**: This position focuses on operational effectiveness and ensuring an ultimate guest experience, by providing effective oversight of Casino operations, in assigned areas. **Responsibilities include**: monitoring Casino operations to ensure overall integrity, and compliance with policies and procedures. Ensuring proper...


  • Prince Albert, Saskatchewan, Canada Savers Full time

    Our MissionWe champion reuse and inspire a future where second-hand is second nature.Who We AreAs a purpose-driven company, we operate with a business model that benefits the planet and local communities.Job SummaryOur Sales Floor Associates create an awesome experience for customers, donors, and team members alike.What You Can ExpectA workplace that...


  • Prince George, British Columbia, Canada Cineplex Full time

    Cineplex is seeking an experienced and results-driven Customer Experience Manager to join our team. This key role involves leading a dedicated team of employees and ensuring exceptional guest experiences in our theatres.The ideal candidate will have experience in a similar environment, with a proven track record of analyzing customer needs and providing...


  • Prince Albert, Canada Scotiabank Full time

    Requisition ID: 182656 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Prince George, British Columbia, Canada GoodLife Fitness Full time

    Front Desk Manager Role OverviewWe are seeking an experienced and skilled Front Desk Manager to join our team at GoodLife Fitness.This is a dynamic role that requires a strong customer focus, excellent communication skills, and the ability to work effectively in a fast-paced environment.Job SummaryThe Front Desk Manager will be responsible for supporting the...

  • Sales Associate

    4 weeks ago


    Prince Albert, Saskatchewan, Canada Sleep Country Full time $70,000

    **Transform Lives through Sleep**Sleep Country Canada/Dormez-vous is committed to building a company culture of inclusion and diversity where differences are embraced and valued. We are seeking a motivated and customer-focused Sales Associate to join our team.As a Sales Associate, you will play a key role in delivering exceptional customer experiences and...


  • Prince Albert, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...


  • Prince Albert, Saskatchewan, Canada beBee Professionals Full time $45,000 - $65,000

    Job Title: Store ManagerWe are seeking a highly motivated and experienced Store Manager to lead our team at beBee Professionals in Prince Albert, Canada.Key Responsibilities:Oversee the daily operations of the store, ensuring excellent customer service and profitability.Manage and motivate a team of store staff to achieve sales targets and provide a positive...


  • Prince George, Canada TD Bank Full time

    **Work Location**: Prince George, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through...


  • St. Albert, Canada TD Bank Full time

    **Customer Experience Associate**: - 425967BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 11 Inglewood Drive **Employment Type** - Regular **City** - St. Albert **Time Type** - Part Time **Province/State** - Alberta **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...


  • Prince George, British Columbia, Canada Tommy Gun's Original Barbershop Full time

    At Tommy Gun's, we're on the hunt for charismatic individuals to fill the role of Customer Experience Ambassadors. As a representative of our esteemed barbershop, you'll be responsible for delivering an unparalleled experience to every client who walks through our doors.Salary & BenefitsWe offer a competitive salary range starting at $17.40 per hour,...


  • Prince Albert, Saskatchewan, Canada beBee Professionals Full time $35,000 - $45,000

    Restaurant Supervisor **About the Role** We are seeking a skilled Restaurant Supervisor to oversee daily restaurant operations and ensure exceptional service for our guests at beBee Professionals in Prince Albert, Canada. **Key Responsibilities:** * Supervise restaurant staff to maintain high levels of customer service and a welcoming atmosphere * Assist...


  • Prince Albert, Saskatchewan, Canada beBee Professionals Full time $35,000 - $45,000

    beBee Professionals is seeking a Dining Experience Leader to join our team in Prince Albert. The successful candidate will be responsible for ensuring a seamless dining experience for our guests.Key Responsibilities:Lead a team of restaurant staff to deliver exceptional customer service.Develop and implement training programs to enhance employee...