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Department Manager

7 months ago


Halifax, Canada MEC Mountain Equipment Company Full time

Our business model is dependent on impassioned and well-trained outdoor enthusiasts and as such we look for individuals who live our purpose and fit with MEC ethos and lifestyle. If you are that person, we’d love to connect with you

MEC offers a total rewards package that includes a great base pay, a sweet employee discount, a comprehensive benefit package, matching RRSP contributions, an employee development program that even lets you try out gear for yourself, self-directed and leader-based training, and a host of other perks and advantages tailored to those who love the outdoors.

Job Overview

Reporting to the General Manager, this role assists MEC in reaching its short
- and long-term objectives by managing and coordinating staff in providing information, advice and specialty services to MEC Members, potential new Members and other staff. Through individual and team actions, the Department Manager directs outstanding service to Members and other staff and ensures that the presentation of MEC stores meets or exceeds organizational standards. Leads communications and service initiatives within their area of responsibility (AOR), between store teams, and across the store.

Responsibilities and Duties
- KPI: Supports frontline team in understanding store KPIs and providing them with updates on how the business is performing. Managing expenditures in line with annual budgets to support the ongoing financial health of MEC.
- Loss prevention: Supports and maintains systems in place to protect MEC assets against theft, damage and abuse according to MEC standard. Ensures MEC asset losses are minimized, and staff have an understanding of the sense of urgency around actions to be taken.
- Employee Training: Supports employee training and onboarding by leading training sessions, providing in the moment coaching, PKs and field courses for frontline staff to enhance their product knowledge and Member service skills.
- Performance Management: Manages frontline staff performance by coordinating work, setting performance expectations and holding staff accountable, ensuring they follow company’s SOPs, providing an ongoing feedback and coaching, addressing performance issues. Conducts annual performance reviews.
- Morale and engagement: Responsible for conducting regular check-ins with frontline team to maintain open communication and to gather feedback on staff satisfaction. Assists General Manager in store fireside chat meetings and daily huddles. \
- Visual Merchandising: Ensures that merchandise for sale in assigned area of the store is displayed according to established systems and process standards, to ensure consistency in the delivery of an outstanding Member shopping experience, which in turn supports the achievement of MEC’s financial goals. Collaborates with the Merchandising team to ensure that suitable quantities of product are requested to promote demand according to the season.
- Health and Safety: Supports General Manager in ensuring that all Health and Safety standards are met in the store.
- Scheduling: Assists the leadership team in creating store schedules that match the needs of the business.
- Culture and Values: Promotes MEC culture, vision and purpose amongst all staff within store.
- Other duties as assigned.

**Qualifications**:

- Min. 1 year of experience in a similar role in a retail setting.
- Demonstrated skills in managing ambiguity, effective communication, managing conflict, and driving results in a retail setting.
- Open availability 7 days a week.
- Well organized and strong in multi-tasking
- Basic knowledge of MS Office (Word, Excel).
- Must be able to sit and stand for extended periods of time.
- Ability to lift up to 40 pounds from floor to a waist.
- Comfortable climbing ladders

**Skills**: Required
- Merchandising - Marchandisage
- Customer focus - Orientation client

**Behaviors**: Required
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Leader: Inspires teammates to follow them

**Motivations**: Required
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business