Validation Specialist

2 weeks ago

Ottawa, Canada sectigo Full time

**Validation Specialist I Opening at Sectigo**

**Summary**

**Responsibilities**
- Handle day-to-day activities associated with maintaining Sectigo’s customer base.
- Provide superior customer service and assistance with verification of their SSL certificates
- Research, diagnose, troubleshoot and identify solutions to resolve reported issues; escalate issues to Validation Specialist, Level 2 when needed.
- Follow standard procedures for proper escalation of unresolved issues to Shift Lead / Team Lead or to the appropriate internal teams.
- Assist customers with the verification of organizational details and contact information.
- Research customer organizations and verify organization contact details online.
- Independently resolve customer support issues and escalate cases when appropriate.
- Additional responsibilities and special projects as assigned.

**Qualifications**
- Bachelors or college degree in business and/or technical related field or equivalent experience
- 2-4+ years of customer support / help desk experience.
- Ability to work with in-house validation and order management tools.
- Knowledge of Windows and Office products

**Skills**
- Strong communication and organization skills, with attention to detail and must be able to multi-task
- Superior customer service and phone mannerism is required to handle support of Sectigo’s customer base
- Must be comfortable researching information online
- Detail-oriented, self-motivated with ability to problem solve, manage time well and get things done
- Ability to work independently with limited supervision
- Ability to work as part of a team
- Some shift work and/or off-hours required
- Experience working with large accounts
- Knowledge of corporate environment.
- Knowledge of SSL PKI products and services, including policies and procedures preferred
- Possess qualities such as integrity, fair mindedness, and a persuasive, congenial personality.
- Excellent verbal and written communication skills.
- Quick learner, attention to detail and patience for user questions
- Knowledge of corporate environment.
- Must be able to work shift work Monday thru Friday including holidays or as assigned

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