Customer Service Representative

7 months ago

Hamilton, Canada AutoCanada Inc. Full time

**Customer Service Representative**

**Acura of Hamilton**

**Hamilton, Ontario**

Are you looking to drive your career forward?

**Acura of Hamilton** is
** **always looking for those who are passionate about delivering an exceptional customer experience to join our growing team as a
**Service Advisor** You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership

**What’s in it for you?**
- Competitive wages
- Health and dental benefits
- Premier dealership setting
- A positive vibrant team environment
- An opportunity to be part of an exciting, growing business

**Your Key Responsibilities**
- Own providing exceptional customer service to our valued clients by exceeding their needs and expectations.
- Answering incoming phone calls and inquires related to vehicle servicing.
- Meet and greet customers arriving for service appointments.
- Create quotes and work orders for vehicle repairs.
- Consult with automotive technicians regarding required repairs and or maintenance work and provide repair options to our clients including providing clients with in-depth information about available aftermarket and OEM part options.
- Provide the clients with regular information and updates regarding the status of vehicle repairs.
- Work with the parts department to determine parts availability and scheduling of future service appointments.
- Complete and close repair orders.
- Advise clients about warranty protections and potential cost savings.
- Review the repair order and service performed with the client after the service has been completed.
- Maintain a current knowledge of warranties and policies.

**Your Capabilities and Credentials**
- Ability to be professional and deliver exceptional service to clients.
- Excellent verbal/written communication combined with the ability to interact and gain the support of senior leadership and other decision makers.
- Ability to manage priorities, perform a variety of tasks and meet required deadlines and targets.
- A person who is a team player, of high integrity who is trusted by others and consistently honors their commitments.
- Must possess a valid driver's license and a safe driving history.
- ** A Strong Customer Service Background is needed**
- INAT

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