Bilingual Customer Support Specialist
2 weeks ago
Vous voulez travailler à quelque part de génial ?
Génial est qui nous sommes et génial est ce que nous faisons
Voulez-vous vous joindre AutoHebdo et nous aider à créer des expériences numériques de
premier plan pour nos clients? Avez-vous l’esprit d’entreprise et aimez-vous les modalités de
travail flexibles? Nous offrons une culture d’entreprise à nulle autre pareille tout en continuant
de tirer profit des technologies qui gagnent en popularité pour favoriser des innovations axées
sur le client. Nos priorités : la collaboration, la croissance et le plaisir.
La Société Trader est l’équipe responsable de la place d’affaires pour l’automobile,
AutoTrader.ca/AutoHEBDO.net, qui est au premier rang au Canada et une entreprise de
publicité numérique de classe mondiale. Notre entreprise axée sur la technologie crée des
solutions intéressantes pour ses utilisateurs et concessionnaires clients. Nous sommes à la
recherche d’un Administrateur soutien à la clientèle pour s’y joindre.
Le rôle de l’administrateur - soutien à la clientèle est de fournir un soutien quotidien axé sur la
clientèle à des clients et à des groupes de concessionnaires qui font affaire avec
Société TRADER. Ce rôle nécessite un certain niveau de communication avec la clientèle sur
des sujets particuliers. Il porte également sur le traitement et l’établissement des contrats et des
modifications de contrats, le traitement des demandes de renseignements sur la facturation,
ainsi que le traitement et l’établissement de la facturation pour tous les produits en ligne. Les
autres principales responsabilités comprennent la saisie, la gestion et l’assurance qualité de
tous les produits entrés dans le système pour le client. L’administrateur - soutien à la clientèle
travaille en étroite collaboration avec des équipes multidisciplinaires pour s’assurer que les
contrats des clients sont téléversés et facturés correctement.
**Principales responsabilités**
- Gérer les communications entrantes (appels téléphoniques et courriels) des clients ou
des groupes de concessionnaires au sujet du compte de l’établissement ou de la
modification des contrats.
- Assurer la saisie, le traitement et le contrôle de la qualité de tous les produits en ligne
pour le client, y compris le traitement des demandes de renseignements sur le domaine
et la configuration.
- Communiquer avec l’équipe des ventes pour fournir des réponses de suivi aux
questions de facturation ou aux préoccupations soulevées par les clients.
- Générer des rapports à partir des systèmes internes pour valider le traitement des
renseignements de facturation pour le client.
- Répondre aux demandes de renseignements des clients, le cas échéant.
**Vos atouts**
- Minutie et grand souci du client
- Sens de l’organisation et capacité de gérer les attentes des clients
- Motivation et capacité de travailler seul ou en équipe
- Sentiment d’urgence pour enquêter sur les problèmes et les résoudre
- Capacité à travailler dans un milieu trépidant où le respect des échéances est primordial
***
**Expérience et compétences**
- Diplôme d’études collégiales
- Solides compétences en communication verbale et écrite, en anglais et en français
- Une expérience d’utilisation de la suite MS Office, en particulier Excel, est essentielle
- Excellentes aptitudes au service à la clientèle
- Grand esprit d’analyse
- Expérience de travail avec des systèmes logiciels (notamment des outils de gestion des
rapports avec la clientèle, des systèmes de saisie de données)
***
**Avantages pour vous**
- Un milieu conçu pour mettre toute votre créativité à profit
- Un régime d’avantages sociaux concurrentiel (soins médicaux, dentaires et oculaires, et
assurance maladie complémentaire)
- Congés payés
- Sommes consacrées au perfectionnement
- Prestations de retraite
- Régimes d’intéressement de la Société
- Milieu de travail flexible
- Activités de consolidation d’équipe et d’appréciation des employés
- Programmes de bien-être et d’aide aux employés et à la famille
- Rabais sur abonnement à un centre de conditionnement physique
Le genre masculin est utilisé sans discrimination et dans le seul but d’alléger le texte.
______________________________________
**Customer Support Specialist**
Want to work somewhere awesome?
Awesome is who we are and awesome is what we do
Are you ready to join AutoTrader and help us create bar-raising digital experiences for our
clients and customers? Do you have an entrepreneurial spirit and enjoy a flexible work
arrangement? As we continue to leverage trending technologies to drive customer-centric
innovations, we also provide a Company Culture unlike any other. We are all about
Collaboration, Growth and Fun.
Trader Corporation is the team behind Canada’s leading automotive marketplace,
autoTRADER.ca, as
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