Customer Service Representative

1 week ago


Bedford, Canada Community Courier Full time

**Customer Service Representative**

We are looking to grow our team at Micco Companies We have a diverse operating portfolio that includes Retail Beverage Alcohol, Real Estate, Warehousing and Courier Logistics. Join us in a great opportunity to help expand and develop a powerful brand

**Position Description**

We are looking for team members who put the customer experience first, they will enjoy interacting with customers, becoming product experts and are able to address customer issues thought to resolution.

This role’s objective is to set the business up with a secure line for customers to have their inquiries addressed in a timely manner, while also providing customers with detailed knowledge of our products and services and is comprised of the following accountabilities: customer support related to products and services, issue resolution, order entry and feedback regarding customer orders where necessary.

**Main Responsibilities**
- Delivering and Exceptional Customer Experience - maintaining positive and productive

communication with customers

*
Multi-campaign support

*
Inbound Calling - Customer support and product inquiries

*
Outbound Calling - Customer notification and communications

*
Order entry

*
Issue resolution and tracking

**Qualifications**

*
Minimum 1 year experience in a similar position

*
Excellent verbal and written communication skills

*
Ability to multi-task

*
Strong client-facing and communication skills

*
Working knowledge of customer service software and tools

**Salary**: $16.00-$21.00 per hour

**Benefits**:

- On-site parking
- Store discount

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location



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