Customer Service Representative Lead

7 months ago

Bedford, Canada Fraserway RV Full time

We are looking for a **Customer Service Representative Lead **for our** Cookstown, Ontario **dealership**. **This is a **Full-Time, Seasonal position.**

The Customer Service Representative is a vital role in ensuring our customers’ vacation dreams are realized. The lead will act as a liaison, provide RV Rental services information, and resolve any emerging concerns that our customer account s might face with accuracy and efficiency. This is a non-supervisory role that requires the performance of higher level, more complex duties, and possession of advanced, specialized skills. Supporting the CSR team and being an ambassador of Fraserway and Four Seasons Rentals, you are an expert in providing rental information, sharing local area knowledge, and ensuring that our customers’ expectations are always exceeded.

**WHY JOIN OUR TEAM**

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are **_Humble _**(emphasize team over self), **_Hungry _**(thinking about the next opportunity for success) and **_Smart_** (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

- Opportunities for career growth and development
- Corporate discounts on computers, flights, hotels, etc.
- Employee/Family Bursary Program
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals and parts
- Company events focused around social action and getting together as a team

**Job Responsibilities include but are not limited to**:

- Meeting & greeting customers
- Providing fast and efficient service with our arrival and departure processes
- Demonstrating features of the RV Rental Fleet
- Responsible for daily preparation of upcoming business, this includes the final quality check the vehicles for the next day, rental contracts, vehicle manuals, WIFI/GPS, etc.
- Adhere strictly to rules regarding health and safety and be aware of all company-related practices
- Other duties as assigned by manager

**To be successful in this role, you should possess the following**

**Qualifications** and Skills**:

- Be a person of integrity and always make a positive contribution to your work environment
- Be reliable, punctual and hard-working
- Have excellent customer service and communication skills
- Have a friendly outgoing personality and love working with an international clientele
- Be fluent in English **(German speaking is preferred)**:

- Be confident working in a fast-paced environment and meeting tight deadlines
- Care about people and have a desire to be part of a team who cares deeply about making customers' vacation dreams come true

**Fraserway RV** is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

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