Customer Service Representative

2 months ago

Bedford, Canada Fraserway RV Full time

Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a **Customer Service Representative (CSR) **for our** Bedford, NS **dealership**. **This is a **Full-Time, Seasonal position. **The hourly rate is $17 per hour.

The Customer Service Representative (CSR) is a vital role in ensuring our customers’ vacation dreams are realized. Responsible for the customer experience, this position interacts with customers for the beginning and conclusion of their vacation. As an ambassador of the organization, this role provides expert information on our rentals and local tourist information, along with ensuring customers’ expectations are always exceeded.

**WHY JOIN OUR TEAM**

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are **_Humble _**(emphasize team over self), **_Hungry _**(thinking about the next opportunity for success) and **_Smart_** (good judgement and intuition about group dynamics and the actions of their words). In return, we offer:

- Opportunities for career growth and development
- Corporate discounts on computers, flights, hotels, etc.
- Employee/Family Bursary Program
- Friendly and supportive work environment and an ambitious team
- Discounts on RV purchases, rentals and parts
- Company events focused around social action and getting together as a team

**CORE COMPETENCIES**:

- Customer Focus
- Communication
- Adaptable to a fast-paced work environment
- Teamwork
- Quality Orientation
- Problem Solving
- Accountability and Dependability
- Operating Equipment
- Ethics and Integrity

**JOB DUTIES**:

- Meeting and greeting customers
- Providing fast and efficient service with departures and returns
- Quality check for departing and returning RVs
- Demonstrating features of the RV rental fleet
- Solving customer concerns and/or issues in a friendly manner
- Basic administrative duties, processing of financial transactions and reports
- Other duties as assigned by manager

**REQUIREMENTS**:

- Fluency in German or Dutch is an asset
- Be a person of integrity and always make a positive contribution to your work environment
- Be reliable, punctual, and hard-working
- Have excellent customer service and communication skills
- Have a friendly outgoing personality and love working with an international clientele
- Be confident working in a fast-paced environment and meeting tight deadlines
- Care about people and have a desire to be part of a team who cares deeply about making customers' vacation dreams come true
- Must provide references and undergo a criminal clearance report during the hiring process

**Fraserway RV** is part of Canada’s largest vertically integrated RV Company, with full-service dealerships spanning coast to coast. As the place for everything RV, we help our customers feel at home wherever they are on their RV adventure. We are industry leaders in selling, servicing, and renting recreational vehicles across Canada, and as a team do everything possible to ensure our customer’s vacation dreams are realized.

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