Publishing Services Coordinator

3 weeks ago

Winnipeg, Canada FriesenPress Full time

_**Please note this is a full time remote role working from home. But we are only accepting applicants from the Winnipeg and surrounding area.**_

FriesenPress is the only 100% employee-owned publishing services provider in the world — and we’re growing

We are currently looking for a Publishing Services Coordinator to join our remote workforce.

As Canada’s largest publishing service provider, FriesenPress helps authors realize their dream of publishing a book. Our suite of products includes various publishing packages containing a wide range of professional services. From editing, book layout and design, channel distribution, and marketing support, we help writers self-publish and succeed.

If this sounds like the ideal position for you, we want to talk to you

**Duties & Responsibilities**
- Maintain a high level of customer satisfaction throughout a collaborative, multi-faceted, and high touch publishing process.
- Manage Author relationships to build a reputation for excellent service and generate repeat business.
- Coordinate activities & preparation associated with an Author’s book publication, including but not limited to: onboarding new authors, coaching on manuscript requirements, providing technical assistance, assessing submitted book materials, production support related to project management activities, setting expectations for the remaining production stages, and answering general queries that relate to the production process.
- Manage Author account in internal Customer Relationship Management (CRM) software, including manuscript materials and publication instructions.
- Proactively manage accounts to anticipate potential issues that may impact Authors, and promptly resolve any concerns that may arise during the publication process.
- Collaborate with internal and external stakeholders to ensure that the execution of the Author’s project meets their expectations.
- Collaborate with the Publishing Specialist team to ensure that the execution meets the Author’s expectations, based on the materials you have packaged.
- Perform other job assignments as prescribed by the Operations Manager, Administration, Design & Promotion.

**Job Requirements**
- Ability to make sound business judgments to meet customer and business goals in the most cost-effective way.
- Ability to identify challenging situations and communicate expectations to both authors and internal parties. Clear communication with a proven skill set in written and verbal communication.
- Self-motivated, with the ability to work as part of a team or independently as required.
- Excellent display of critical thinking and problem-solving skills while upholding a high level of professionalism. Attention to detail is a must.
- Possess strong administrative, organizational and time-management skills.
- Strong interpersonal and communication skills. Fluent in written and spoken English.
- Computer literacy; familiarity with word processing and adobe software. Prior use of CRM software would be an asset.
- Minimum two years of customer service experience.
- Prior book publishing knowledge would be an asset.

**Core Competencies**
- **Accountability and Dependability**:Takes personal responsibility for the work he/she does. Can be trusted to do what is right. Follows through on the things that are expected or required of him/her in his/her position as an employee of FriesenPress.
- **Creative and Innovative Thinking**: Develops fresh ideas that provide solutions to all types of workplace challenges.
- **Communication**: Clearly conveys information to a variety of audiences using the tools necessary, engaging the audience to ensure the message is delivered and understood, creating a positive first impression with confidence and respect.
- **Customer Focus**: Ensures and maintains customer satisfaction with products/services offered by the organization.
- **Problem Solving**: Resolves difficult and complicated challenges.
- **Providing Consultation**: Partners with clients to identify and resolve complex and sensitive issues.
- **Quality Orientation**: Completes tasks keeping in mind all aspects involved regardless of magnitude, checking tasks and processes while having attention to details.
- **Team Work**: Promotes cooperation and commitment with the team towards the attainment of common goals. Gets others excited about and committed to furthering the organization’s objectives. Enables cooperative and productive group interactions.
- **Time Management**: Maximizes time in order to accomplish as many tasks as possible in a timely manner keeping in mind prioritizing tasks as needed.

**About FriesenPress**

Our team of employee-owners is a dynamic, diverse, and fun-loving group, united by our passions for beautiful books, wonderful writing, and fantastic stories.

Since our founding in 2009, FriesenPress has helped over 5,000 authors realize their dream of publishing a book. As a publishing services provider, our mission is to embr

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