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Front Desk Supervisor

4 weeks ago

Whistler, Canada WHISTLER DAY SPA Full time

We have an opportunity for a full time **Front Desk Supervisor** who thrives working in a positive, friendly and team oriented environment. As the first point of contact with guests you will have a genuine interest in customer service, have a passion for Whistler, and possess strong leadership and communication skills.

This role oversees the day to day operations from client care, to human resources, and general administrative tasks. They are leading by example, have a friendly and outgoing personality and ensure our guests receive ultimate service experience

We make it a priority to ensure that all team members have a work life balance, allowing everyone to enjoy all the outdoor experiences Whistler has to offer, while also getting to work with a professional and friendly team in a career they love.

**Responsibilities**
- Responsible for the spa reception (Booking and Confirming Spa appointments, Performing cash out reconciliation)
- Assisting with supervising, organizing and scheduling a team of approx. 8 - 12 therapists
- Support management team in projects
- Supporting the manager with HR files and assisting with holding interviews as well as training sessions as needed
- Massage experience not necessary, but will be a valuable asset
- Opening and/or closing the Spa
- Coordinating with Hotel staff and management on a daily basis
- Creating and completing business reports
- Conclude and maintain inventory
- Maintain a clean; safe, fully stocked and well organized work area.
- Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

**Skills**
- Very detail oriented and organized
- Ability to multitask and operate efficiently
- Outgoing, friendly and genuine disposition
- Professional and educated with oral and written communication
- Administrative and computer skills is an asset (knowledge of google drive, microsoft excel, and POS systems in general)

**Experience Required**
- Experience in either retail, hotel, spa, restaurant, or a customer service based business.

**Position Requirements**
- Full-time (mix of AM & PM shifts)
- Requires weekend work
- Contract term: Until Oct 31, 2023 - or longer

**This person will thrive in our business if**:

- They are friendly, positive and outgoing:

- Loves to be part of a small team and cares about their wellbeing, by creating deep connections with them and shows their best self at work._
- Passionate about customer service and wellness:

- Truly cares about people having a beautiful experience, involved with the mission of our spa._
- Flexible and adapts easily to different situations:

- Always open to welcome new tasks with enthusiasm and performs efficiently. Understands that we are a small business and that the schedule may change depending on business needs._
- Likes to be busy, work independently, multitask and is organized:

- Needs little supervision and keeps busy even in slower times. Reliable and punctual._
- Truly cares about the success of the business and team

**Compensation**
- $21 - $22 Per Hour
- Sales Commissions + Bonuses
- Gratuity Tip Out
- Ski Pass Options
- Extended Health / Dental Benefits incentive
- **No Staff Accommodations Available.**_

**Salary**: $21.00-$22.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 4 hour shift
- 8 hour shift
- Holidays
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay
- Tips

COVID-19 considerations:
We have a thorough covid safety plan in place for our staff and guests, following the WorkSafeBC guidelines.

Application question(s):

- Do you live in Whistler or have you secured housing in Whistler?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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