Product Coordinator

3 weeks ago

Lacombe, Canada Agriculture Financial Services Corporation Full time

At AFSC, we want to work with talented people from a wide range of backgrounds. We strive to create a psychologically safe environment where we can all be ourselves and perform to the best of our abilities. We care about each other, about Alberta and about agriculture. We are innovative, knowledgeable, and diverse and love what Albertan agriculture produces for people around the world. The perseverance and hard work we see from our clients inspires us to show that same work ethic in everything that we do. Working together, we grow and sustain the agriculture industry in Alberta.

Posting will close August 27, 2023.

Location is flexible, within Alberta, dependent on the successful applicant.

As the Product Coordinator AgriStability, you are a great communicator and networker. You bring a passion for the Agriculture industry. You are a key contributor for ensuring that the AgriStability product is ready to be delivered on time and remains relevant to our clients.

What will your growth opportunities look like in this role?
- Work with Agriculture industries, learning their business and bringing that perspective into daily program operations and program improvements
- Interact with Alberta producers gaining perspective into their needs with respect to managing risks to their operation
- Take advantage of learning more about AFSC and the products we deliver in insurance, lending, and risk management
- In-house learning and development

What will you be responsible for?
- Plan, facilitate and report on industry engagement meetings
- Providing program expertise and overseeing the maintenance and successful delivery of the AgriStability product in collaboration with various AFSC departments
- Timely and effective delivery of program material to clients, in compliance with existing policies, procedures and deadlines
- Provide guidance and coaching to staff on product and procedure knowledge
- Collaborate closely with other staff within the Product Innovation Team and across corporate teams as required
- Develop and review administrative procedures to increase delivery efficiency and effectiveness
- Plan and prioritize work to meet commitments aligned with organizational goals
- Communicate with program stakeholders to ensure the product remain relevant to clients
- Interpret program policies, procedures, and guidelines for staff and management
- Communicate and collaborate with other units including, but not limited to, Marketing and Communications, Finance, Digital Services, Fulfillment Services, Business Intelligence as needed
- Make and communicate sound decisions on daily program issues
- Work collaboratively and independently to promote a cooperative work environment across program and service delivery teams
- Coordinate and develop procedure manuals, marketing documents and training materials
- Facilitate the training and coaching of staff in collaboration with the Team Leaders
- Collaborate with Marketing and Communications and Client Services to develop marketing plans and client engagement plans for AgriStability
- Participate in system development and project work on AgriStability related initiatives
- Assist in the development of new initiatives and anticipate upcoming issues and provide recommended solutions
- Act as the AgriStability product’s key resource and present the program to staff, clients, and industry groups, as required
- Analysis and resolution of escalated client and staff inquiries and completion of Action Requests, Telephone Action Requests, Briefing Notes, as requested and within the required timeframes
- Establish and maintain strong working relationships with branch staff, particularly Team Leaders, to anticipate the issues and needs of clients and staff
- Document and monitor product lifecycles ensuring products to schedule and complete periodic reviews
- Support and facilitate the development, monitoring, and analysis of stakeholder surveys for trends on products and their delivery
- Ensure products maintain compliance with the applicable judicial and Federal Provincial Territorial (FPT) agreements
- Provide input into forecasting and analysis/reporting of forecasting results
- Write policies, procedures, and reports relating to the role and product.
- Support responses to ministerial requests on AFSC products.
- Support the resolution of client escalated issues on AFSC products

What are we looking for from you?
- Strong level of AgriStability Program expertise and desire to improve the profile of the program internally and externally
- General knowledge of programs and services delivered by AFSC, including Insurance Programs, WLPIP Programs, and Lending Programs
- General understanding of farming practices and current farm related activities as they pertain to commodities, pricing, and other agricultural issues related to AFSC programs and services
- Understanding of current events and issues as they relate to agriculture and AFSC clients
- Ability to work in a team environmen

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