Service Representative

1 week ago

Regina, Canada SaskTel Full time

**Service Representative (SaskTel Stores
- Incented Sales Rep)**:

**Location**:Regina, SK
**Number of Positions**:2
**Salary**:$26.62/hour (Base salary plus an opportunity to earn a yearly incentive commission of up to $6,944)
**Type of Position**:Perm Part Time
**Closing Date**:01/21/2025

**.**

**POSITION OVERVIEW**
Represents the Corporation in sales incented face-to-face residential and business customer contacts. Provides an exceptional customer experience, representing customers’ best interests. Determines customers’ needs and requirements, recommends solutions, and finalizes the sale of products and/or services. Completes internal work and procedures to ensure the customer’s experience is positive.

**TYPICAL DUTIES & RESPONSIBILITES**
(Not all inclusive or applicable to all assignments)
- Persuasively promotes the sale of products and/or services on an initiated and/or demand basis in a competitive environment in order to meet sales targets.
- Determines customer needs and recommends solutions to the customer, utilizing support personnel as required.
- Handles device hardware and accessory setup, reviews customer contracts, and educates/informs customers about their services.
- Develops and maintains a working knowledge of SaskTel’s products, services, systems, and pricing options.
- Handles all customer inquires/complaints and resolves issues in a timely, professional manner in order to meet customer service and productivity targets, and positively contributes to customer survey results.
- Arranges customer security deposits, and handles cash and payments. Reconciles monies associated with daily sales and bill payments. Prepares bank deposits.
- Captures customer requirements, reviews customer request work orders for accuracy, and adjusts/corrects errors and/or omissions on customer accounts.
- Participates in sales campaigns and retention activities on an initiated and/or demand basis.
- Maintains related reports.
- Deals with customers for the purpose of retail sales, product returns and repairs, trade shows, equipment demonstrations, organizing product displays, and may be required to attend customer premises.
- Monitors/administers stock inventory for products available through the retail outlet.
- Assists other internal departments as required.

**QUALIFICATIONS**
- Working knowledge of techniques needed to persuasively promote the sale of products and/or services, typically gained through 2 years experience in a sales role.
- Excellent communication and interpersonal skills, and the ability to influence, persuade, and deal effectively with others.
- Working knowledge of SaskTel’s products and services.
- Analytical, problem-solving, and decision-making abilities.
- Ability to multi-task.
- Ability to plan and organize in a self-directed and public environment.
- Ability to work under continual pressure, and adapt to a constantly changing work environment.
- Keyboarding skills 20 WPM.

Successful completion of prescribed training courses.
- Our online test is administered through our testing company called ESkills. This is a multiple choice test that is used to measure your sales ability and customer service skills. Please take note that some sections are timed.
- During the interview you will be asked to complete a face to face sales simulation with the hiring managers. More details will be provided to you about this step of the process.
- Recent, workplace supervisory references will be a requirement before coming to an interview so please have references available for us to contact.
- If you are offered a position at SaskTel, we will require an acceptable criminal record check

LI-POST


At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more For more information on our benefits please click here: SaskTel’s Benefits.

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