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Guest Services Representative

4 months ago

Regina, Canada Regina Exhibition Association Limited Full time

**Status**:Casual **Vacancies**:2

**THE OPPORTUNITY AWAITS YOU**

We are looking for customer focused individuals interested in casual work based on your own availability Shift start and end times vary based on operational requirements.

Serving as the first point of contact on visitors and guests to the campus, the Guest Services Representative will be expected to greet and assist visitors, answers questions, provide direction and appropriate information. This position will perform a variety of administrative/clerical tasks, as assigned. Situated in some of the campus’ highest traffic areas, the Guest Service Representative also assists guests and staff with event-related calls, incident resolution, events, and general concerns.

**WHAT YOU WILL DO**
- Present a positive and professional image to all guests, suppliers, inquiries, and other persons.
- Troubleshooting and/or escalating guest issues as required.
- Proactively address guest needs by answering questions, giving directions and other information regarding the campus and surrounding areas. Never avoiding a guest or leaving a question unanswered.
- Performing other duties as allocated.

**Requirements**:
**WHAT IT TAKES**

We live our REAL Core Values: Be original, Be a host, Be inclusive, Be proud, Be resilient, Be smart, and Always own it.
- High school diploma or GED equivalent required.
- Previous experience in guests/customer service in forward-facing industries is considered an asset.
- Experience in cash handling and basic accounting procedures.
- Working knowledge of computers and must be comfortable with Excel; Proficient typing skills
- Ability to work conscientiously with mínimal supervision in a fast-paced environment where there are often multiple demands.
- Ability to work cooperatively and effectively with others.
- Must be able to obtain and maintain a satisfactory Criminal Record Check for the duration of employment.
- Note that this position is an in-scope position under the RWDSU Collective Agreement.

**Benefits**

**WHY CHOOSE REAL?**

Here at REAL, we can offer unique experiences unlike any other organization:

- Make a difference in your own community.
- Be a part of an industry responsible to create fun and memorable moments for our guests.
- A wide range of employment opportunities to fit your own lifestyle - whether that’s committing to us in a full-time capacity or more of a casual role that is event specific and tailored around your own availability.
- We offer competitive wages and industry standard benefits.
- Matching Group RRSP plan.
- Ability to obtain free tickets to a wide variety of sporting and entertainment events.
- Discounts during events you participate in as a guest.