Field Support Analyst

3 weeks ago

Nanticoke, Canada Stelco Full time

_With a legacy that spans over 100 years, Stelco is a company that has grown along with Canada and its global partners. We understand that twenty-first century competition demands the highest quality products, period. So, Stelco is bringing together the people, technology, and unmatched market knowledge to, once again, take on that challenge from here at home._

**Field Support Analyst**

Job Location**:Onsite**

2330 Haldimand Road 3

Nanticoke, Ontario

N0A 1L0

**Job Type**: Full-Time

**About the role**

**The Field Support Analyst is responsible for supporting general end user computer infrastructure technology and services at the Stelco facilities.**
- Safety is the Core Value of Stelco and the individual will make safety the #1 priority in the execution of all work activities, including monitoring contractor/vendor safety in support of work efforts._

This position reports to the Information Systems Services Manager.

**Your day-to-day**
- Under direct supervision, provide general support for all PC, tablets, printers, MFD, mobile terminal, tag printers, iPhones and Android, VOIP phone and software issues including daily customer service and problem ticket management.
- Participate in daily support activities with local resources and business areas
- Manage computer inventory and equipment
- Gather requirements and respond to customer requests as directed by local team
- Provide 24/7 on-call support on a rotating schedule supporting both Hamilton and Lake Erie facilities.
- Be able to lift 50lbs and have the physical fitness necessary to work in a heavy industry environment.

**What you bring to the table**

**Job Qualifications**
- Degree/Diploma from University/College in related Computer Science, Engineering or IT Technology field or equivalent work experience
- A valid Ontario G or G2 Drivers License and vehicle is required

**Job Skills and Knowledge**
- Working knowledge of installation, configuration, troubleshooting, maintenance and upgrades to all Windows desktop-based operating systems
- Informed in Antivirus. Encryption Management. Cyber Security
- Significant attention to detail, timeliness, accuracy, and skill to grasp concepts quickly.
- Excellent verbal and written communication skills
- Must be comfortable working in a mill/manufacturing environment.

**Your work environment**
- Normal, fast-paced office environment for a high impact team
- In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Stelco is an equal opportunity employer who is committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process._

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Licence/Certification:

- Ontario Drivers License (required)

Ability to Commute:

- Nanticoke, ON N0A 1L0 (required)

Work Location: In person

Application deadline: 2024-03-20

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