Referral Clerk
3 weeks ago
Satori Health Network is a collection of practitioners and clinics, all collaborating to improve healthcare. This ever-expanding Network includes family practices, labs and imaging facilities, and specialist services. This innovative new health care model prioritizes the long-term health of our patients by connecting them with whatever expertise they need when they need it.
We’re creating a culture where patients feel supported, where experts collaborate, and where the future of healthcare delivery is modeled for the world.
A part of this model is having a team of specialized referral clerks that centralize all referrals to optimize patient support. Our centralized services team is growing and we are looking for our next team member
**About the Role**
The Referral Clerk, under the direction of the Centralized Services Manager, will primarily be responsible for receiving, processing, scheduling and following up on all medical referral requests, including in-house and outside referrals for diagnostic testing, medical specialists, or other providers. This is a remote / work-from-home role.
**Role Responsibilities**:
- Make patient care referrals to third party stakeholders
- Documents all referrals and forward referral documents to appropriate Satori clinics and/or departments
- Follow up on referrals in a timely manner to assure that appointments are made for appropriate care or testing.
- Answer patient inquiries and take messages for follow up.
- Assist physicians, nurse practitioners and MOAs in completing all medical documentation needed to provide referral services following the specific procedure for what is sent to specific entities.
- Handle highly confidential health information in a manner consistent with the Satori Confidentially Oath and compliant with the AB Health Information Act.
- Other duties as assigned
**Core Competencies**
- Communication
- Critical thinking
- Decision making
- Organizational and environmental awareness
- Planning and organizing
- Problem solving
- Service orientation
**Requirements**:
- Previous experience with medical referrals, ideally across Calgary and area
- Medical Secretary, Medical Office Assistant or Unit Clerk Diploma an asset
- Experience with Accuro considered an asset
- Working knowledge of medical terminology
- Ability to communicate and work effectively on a multidisciplinary team
- Proficient in use of computers and other office equipment
- Excellent organizational and problem-solving skills
- Strong knowledge of general office procedures involving procurement, budget management, reports, etc.
- Previous experience handling confidential or sensitive information; knowledge of applicable data privacy laws
- Able to maintain filing systems and basic databases
- Meticulous records maintenance skills
- Able to manage time efficiently and prioritize multiple tasks
- Superior telephone manners and strong interpersonal skills
- Strong customer service orientation
Satori Health offers a compensation package that includes health & dental benefits, paid time off, flex time for family commitments and a positive, collaborative team environment.
**Salary**: $20.00-$25.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
Schedule:
- Day shift
- Monday to Friday
Application question(s):
- Medical Secretary, Medical Office Assistant or Unit Clerk Diploma is an assest
**Education**:
- DCS / DEC (preferred)
**Experience**:
- Previous experience with medical referrals: 1 year (preferred)
- Accuro: 1 year (preferred)
Work Location: Hybrid remote in Calgary, AB
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