Assistant Food

3 weeks ago

Cambridge, Canada Langdon Hall Country House Hotel & Spa Full time

The Assistant Food and Beverage Manager will serve as an ambassador for the Hotel and be a multi-functional individual who is driven to always exceed guests’ expectations with an attention for detail. This individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues while handling pressure situations which require a quick and efficient thinker as they occur. In addition to having the right qualifications, the Assistant Food and Beverage Manager embodies the qualities that are most important to our company:

- A genuine desire to provide caring hospitality to our guests and our staff
- Inspirational leadership
- Strong work ethic
- Takes responsibility
- Integrity
- Empathy
- Exceptional self-awareness and desire to learn and grow
- Clear communicator
- Unparalleled accuracy and attention to detail
- Duties and responsibilities

**Duties & Responsibilities**:
Provide a consistently exceptional experience for all guests.
Offer guests knowledgeable, personalized service.
Ensuring excellence in resident satisfaction through effective training of staff and maintaining a positive and committed “Do Whatever It Takes” attitude.
Planning, training, scheduling, and supervising dining room staff.
Ensure staff education is provided to dining room personnel in accordance with the staff education plan, plus provide on‑the‑job training for dining room personnel. Conduct “pre-meal” meetings with Executive Chef.
Responsible for arranging seating accommodations and greeting guests and staff while maintaining a friendly environment.
Must be on Dining Room floors at all times during lunch and/or dinner meals. First responsibility is to the comfort and service of guests.
Supervise the physical appearance of the dining room area and work stations such as cleaning schedule.
Supervise the appearance of dining room tables, including table linens, napkins, silverware, table setup, centerpieces, menus and closing duties for staff.
Schedule work assignments for all dining room staff assigning specific tasks and spot checking to ensure standards are met such as “side work”.
Maintain pertinent and appropriate staff attendance records, reservations, incident reports, schedules, special functions.
Assist staff on the floor when needed.
Perform other duties as required.

**Requirements**:
Ability to read, write, communicate and comprehend verbal and written instructions in English.
Ability to be accurate, concise, detail oriented and make independent decisions.
Ability to maintain confidentiality.
Ability to communicate effectively and respectfully with guests and staff at all levels of the organization.
Exemplary interpersonal skills and ability to work cooperatively as a member of a team.
Effective time management skills to organize and prioritize workload.
Able to work flexible schedules including nights, weekends and holidays.
Is well groomed and polite at all times.

**Physical Demands**:
May experience tight deadlines and stressful conditions at times.
Must be able to manage frequent interruptions and multiple tasks daily.
Attention to detail and visual concentration required which may cause mental and physical strain.
Spends a frequent amount of time standing, walking and carrying/lifting weight each shift.

Preferred Education and Experience

Minimum 5 years in a food and beverage role, with 2+ years in a similar role.
Thorough knowledge of fine dining service procedures and functions.
Supervisory experience in “front of the house operations” within fine dining restaurant, hotel, club or similar community, preferred.
Smart Serve certified, required.

Must have own transportation and be eligible to legally work in Canada.

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