Customer Service
4 weeks ago
**The Position**
Several opportunities exist for part-time and full-time permanent Retail Customer Service Specialists.
**Our Company**
Revolucion is a well-established tobacconist and fine gifts shop located in the heart of Yaletown in Vancouver. We are part of a small but growing group of companies offering extensive opportunities for you to grow with us. Our philosophy is firmly grounded in the core values of integrity, community, independence, self-care and a love of humanity that demands that we show up each day with intention as the highest version of ourselves.
**Job Summary**
The Retail Customer Service Specialist will perform the following:
- Promote Sales to existing Clients
- Identify and Solicit potential Clients
- Provide Clients with presentations on the benefits and uses of our products
- Keep the store, store front, shelves and displays clean and organized
- Re-stock products sold
- Report out of stock products to the Store Manager and/or Inventory Manager
- Redirect customer concerns to the Store Manager if you are unable to resolve them yourself
- Conduct sales transactions through an internet-based E-commerce platform and POS
- Assist with Social Media
**Required Qualities & Skills**
- Highly customer-centric
- Strong interpersonal skills
- Emotional intelligence & awareness
- Works well in a group environment
- Self-motivated and willing to take initiative
- Willingness to learn
- Seeks to understand our brand, philosophy and the needs of our Clientele
- Willingness to learn about our products as well as the Cigar and Tobacco culture
- Flexible
- Able to work on both Mac & PC platforms
- Proficiency in Microsoft Office and Shopify (will be required but can be trained)
**Additional Considerations**
- Passionate and knowledgeable about cigars, pipes and tobacco
- Experience in inventory management
- Experience in E-commerce fulfillment
**Job Types**: Part-time, Permanent
**Salary**: $18.00-$22.00 per hour
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekends as needed
Ability to commute/relocate:
- Vancouver, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Language**:
- Mandarin (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
Work Location: In person
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