Operations Manager
4 weeks ago
**About us**
Founded in August of 2014, Union Yoga + Wellness is operated under the belief that yoga is for everyone and its benefits are limitless. It is our mission to offer yoga that is accessible, that respects and honours diversity, and that fosters individual and collective well-being. We strive to provide a space where all of our clients feel safe and welcome.
The Operations Manager is dedicated to the continual growth of the studio, staff and teaching team, and our community. You will play a pivotal role in overseeing the day-to-day administrative operations of our studio, ensuring exceptional customer service, and promoting sales and memberships.
If you have a deep appreciation for yoga and a knack for leadership, we would love to hear from you This is a dynamic position that requires the ability to adapt to the fast-paced nature of our studio, while also being able to handle slower periods with a proactive approach. 1 year minimum commitment requested.
**Essential Duties & Responsibilities**
- Team Management_
- Responsible for the recruitment, training and on-going performance of teachers, front desk staff and cleaning support
- Schedule staff and ensure all shifts are covered, providing back up support for any gaps in coverage
- Lead by example and maintain consistent accountability through feedback and coaching, ensuring adherence to Union’s values and goals.
- Foster open and constructive dialogue with instructors and staff
- Administrative_
- Maintain accurate records of client memberships, attendance, sales, and other relevant data using our studio management software.
- Manage the class schedule, ensuring optimal allocation of resources and instructors' availability
- Handle requests for substitutions or replacements when instructors are unable to teach.
- Assist in the coordination and execution of workshops, retreats, and special events.
- Oversee the invoicing process, ensuring accurate and timely billing and payment
- Manage corporate bookings and maintain effective communication with corporate clients
- Oversee retail management, including inventory tracking, re-stocking, and implementing effective sales strategies
- Develop and implement efficient systems and processes to streamline studio operations.
- Work independently to ensure the studio operates smoothly during all hours of operation.
- Customer service & Sales_
- Foster a positive and inclusive studio culture that aligns with our values and encourages community engagement.
- Manage the front desk operations and provide exceptional client experience
- Ensure cleanliness and maintenance of the studio space
- Approach member concerns with professionalism and care
- Promote achievement of personal and studio sales goals
- Promote workshops and special events
- Collaborate with the marketing team to create compelling content for social media, website updates, newsletters, and other promotional materials.
- Business Growth_
- Collaborate with the studio owner and other team members to identify areas for improvement and implement strategies to enhance studio performance.
- Monitor attendance trends and sales data to identify opportunities for growth and implement effective strategies to increase studio participation and revenue.
- Stay up-to-date with industry trends and best practices, attending workshops, conferences, and continuing education programs as needed.
Other duties as assigned based on studio needs.
- Strong organizational and problem-solving skills, with attention to detail and a focus on delivering exceptional results.
- Ability to work in a dynamic environment and adapt to changing priorities.
- Excellent time management skills and the ability to self-manage tasks effectively.
- Clear communication skills, including the ability to handle difficult conversations and receive feedback from others
- Proficiency in using Mindbody Online, or other client management software, and the Google Suite: Gmail, Drive, Docs, Sheets, Forms or similar tools.
- Proven experience in a managerial role, preferably in the fitness or wellness industry.
- Marketing and sales experience is a plus.
- Proven experience providing exceptional customer service
- Passion for Yoga and Pilates and a good understanding of the industry.
- Committed to contributing to a culture that celebrates diversity, equity & inclusion and values giving back to communities
- Flexible schedule to accommodate the needs of the studio, including evenings and weekends when necessary.
We offer a supportive and inclusive work environment where your ideas and contributions are valued. If you are a motivated and detail-oriented individual with a passion for Yoga and Pilates, we would love to hear from you.
**Salary**:
$19 - $24 hourly wage, commensurate with experience, less taxes and deductions. Position includes access to classes; Training period is paid.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Flexible schedule
- On-site gym
- Paid ti
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