Store Operations Manager – Eataly Sherway Gardens

3 days ago

Old Toronto, Canada EcoPlanet Green Operations GmbH Full time

Eataly is the world’s largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge
Job Description

The Store Operations Manager oversees Eataly’s grocery, fresh counters and quick service restaurants operations of the store. The Store Operations Manager is an operational leader who supports the definition of the strategy and is accountable for the execution of strategy. Additionally, the Operations Manager analyzes data to drive sales while leading through example and support the operation on the floor.

Reports directly to the Director of Store Operations. Directly oversees the Retail and QSR Managers, Service Leads, as well as hourly Associates.

  • Directs and organizes the store’s retail and QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
  • Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
  • Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
  • Works closely with each manager to understand operational needs and boost interdepartmental collaboration
  • Ensures the team always offers a consistent, high level of service to all guests
  • Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
  • Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products
  • Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
  • Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
  • Prepares weekly updates on the Retail and QSR departments and collaborates interdepartmentally to plan activities and achieve all store goals
  • Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
  • Documents, investigates and resolves employee and guest incidents
  • Performs other duties as required or assigned
Qualifications

Qualifications

  • Bachelor’s Degree
  • 6+ years of management experience in a high-volume, fast-paced quick service or retail venue
  • Exceptional communication, leadership, motivational and team-building skills
  • Demonstrated problem-solving, organizational, analytical and business management skills
  • Advanced proficiency in Microsoft Office and common retail Point of Sales systems
  • Experience with Italian products and wine
  • Experience and knowledge in coffee, coffee production and manual espresso machines
#J-18808-Ljbffr

  • Store Operations Manager

    2 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Store Operations Manager

    4 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Market Manager

    4 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Market Manager

    3 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Market Manager

    3 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Market Manager

    4 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Fresh Market Manager

    4 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Warehouse Lead

    3 weeks ago

    Toronto, Canada Eataly North America Full time

    The Warehouse Lead oversees the day-to-day operations of the Warehouse department: receiving, tracking and inspecting all deliveries for quality and accuracy. Reports to the Warehouse Manager. - Plans, organizes and supervises the operations of the warehouse and team during assigned shifts - Manages warehouse stock, ensuring proper storage and safe, timely...

  • Warehouse Lead

    4 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Server - Eataly Sherway Gardens

    2 weeks ago

    Old Toronto, Ontario, Canada Eataly Group Full time

    Eataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:SHOP a selection of high-quality Italian, local and homemade productsLEARN through our classes and our team's product knowledgeJob DescriptionA...

  • Fresh Market Manager

    3 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Barista - Eataly Sherway Gardens

    4 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Barista - Eataly Sherway Gardens

    7 days ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Wine Lead

    4 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Wine Lead

    2 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Wine Lead

    23 hours ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Quick Service

    3 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Quick Service

    4 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Host - Eataly Sherway Gardens

    4 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Host - Eataly Sherway Gardens

    2 weeks ago

    Toronto, Ontario, Canada Eataly North America Full time

    Company DescriptionEataly is the world's largest artisanal Italian food and beverage marketplace Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aimfor our guests to: EAT authentic Italian food at our restaurants, cafés and togo counters SHOP a selection of highquality Italian, local and homemade...