Account Manager

4 weeks ago

Halifax, Canada Deep Down Cleaning Services Ltd Full time

Communication between Deep Down Cleaning Services Ltd, Customer & Employees/Partners
- Performance of our Cleaners
- Overall Client Operations Including client budgets
- Customer Service Experience & Retention
- Quality Standards & Audits
- Training
- Cost Management
- Increasing Revenue & Profits per Customer Banners
- Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
- Build strong relationships with customers and business partners at all level (cross-selling, building trust, deliver superior customer service, consistency, follow through, be a Deep Down Cleaning Services Ltd ambassador and represent the brand positively).
- Single point of contact at store level with customer for the communication between Deep Down Cleaning Services Ltd and the customer for all services (nights, day services, outside services, etc.) and various departments within Deep Down Cleaning Services Ltd.
- Address concerns and provide timely and effective solutions to problems.
- Set expectations with Partners, provide training, coaching & mentoring.
- Lead and or support key Deep Down Cleaning Services operational processes.
- Ensure H & S & uniform compliance for all partners & cleaners.
- Support Sr. Mgmt. for operational costing for new & existing business.
- Monitor asset inventory, including but not limited to, equipment and supplies.

Revenue growth in existing business:

- Implement transitions of new business in compliance with customer transition process.
- Lead Partner Training (Scope + Equipment) and support Partner Effectiveness.
- Lead daily/weekly mentoring and coaching of Partners & employees on banner performance and customer scope of works.

Other Job Requirements and Expectations:

- Available to address customer and Partners/Employees needs and concerns in a timely manner.
- Ability to deal with high level of stress and solve problems as they arise.
- Ability to work flexible shifts as needed.

**Skills**:

- Communication
- Active listening, verbal, and written communication skills
- Advanced Technology competency
- Managing budgeting & costing
- Expertise in floor-care and cleaning procedures is an asset.
- Process and compliancy driven.
- Strong time management and problem-solving skills

**Salary**: $45,000.00-$60,000.00 per year

**Benefits**:

- Automobile allowance
- Dental care
- Flexible schedule

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call
- Weekend availability

Ability to commute/relocate:

- Halifax, NS: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Halifax, NS

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