La-z-boy Customer Service Representative

5 months ago

Calgary, Canada La-Z-Boy Canada Retail Full time

**WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT**

**Join our award-winning Customer Service Team and help us transform houses into homes.**

**OVERVIEW**

The Customer Service Representatives receive and respond to general and routine customer inquiries regarding business products and services under direct and indirect supervision. Responsible for delivering exceptional customer service in a respectful, courteous, and timely manner to ensure concerns are resolved within established guidelines. Acts as a “customer liaison” throughout the service process.

**This position is a Full-Time position working Tuesday to Saturday.**

**RESPONSIBILITIES**
- Uses multiple computer systems to schedule in-home service visits, place part orders update service records for warranty and non-warranty issues. Processes customer transactions for sales activity utilizing credit card point of sales system.
- Escalates problems or decisions to appropriate individuals based on established guidelines and procedures when necessary. Defuses difficult customers and develops a solution.
- Initiates outbound communication via various means to keep customers informed of status and expectations.

**MINIMUM REQUIREMENTS**:

- High school diploma or GED
- 2-5 years of advanced customer service experience or equivalent.

**PREFERRED REQUIREMENTS**:

- Excellent verbal and written communication skills
- Excellent customer service - friendly, courteous, empathetic, and helpful, interpersonal skills and telephone etiquette
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office products including Outlook, Excel, and Word
- Ability to navigate through multiple web browsers, windows, and systems

**PHYSICAL DEMANDS/WORK ENVIRONMENT**:
Office environment / no specific or unusual physical or environmental demands. Nearly continuously sit, use repetitive hand motion, hear and listen. Seldom walk.

**CORE ATTRIBUTES**:
Communicate Transparently
Lead the Team
Impact and Influence
Deliver Results
Coach and Develop

At La-Z-Boy, we are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service and quality products.

**OTHER DUTIES**: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the incumbent for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift

Application question(s):

- Are you able to work the required shift: Tuesday to Friday (730AM to 4PM) & Saturday (8AM to 430PM)

**Experience**:

- Customer Service: 4 years (preferred)

Ability to Commute:

- Calgary, AB T2B 3N7 (required)

Work Location: In person

  • Sales Associate

    2 weeks ago

    Calgary, Canada La-Z-Boy Canada Retail LTD Full time

    **BASIC FUNCTION**: Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction...

  • Préposé, cour à bois

    1 month ago

    Calgary, Alberta, Canada Rona Full time

    À propos de ce posteEn tant que Préposé, cour à bois, vous serez l'ambassadeur de RONA auprès de nos clients. Vous aurez pour mission de fournir à la clientèle des conseils d'experts et une assistance pour leurs besoins en bois d'œuvre et en matériaux de construction.Compétences requisesCapacité à soulever 25 livresLa connaissance des...

  • Préposé, cour à bois

    1 month ago

    Calgary, Alberta, Canada Rona Full time

    À propos de ce posteEn tant que Préposé, cour à bois, vous serez l'ambassadeur de RONA auprès de nos clients. Vous aurez pour mission de fournir à la clientèle des conseils d'experts et une assistance pour leurs besoins en bois d'œuvre et en matériaux de construction.Compétences requisesCapacité à soulever 25 livresLa connaissance des...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada Circle K Full time

    Customer Service Representative Job DescriptionAt Circle K, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing excellent customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide a warm...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada Circle K Full time

    Customer Service Representative Job DescriptionAt Circle K, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing excellent customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide a warm...

  • Customer Service Representative

    5 months ago

    Calgary, Canada Rough Ashlar Management Full time

    Rough Ashlar Management is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative to assist with our...

  • Customer Service Representative

    2 months ago

    Calgary, Canada Fix Auto Full time

    Fix Auto is looking for a Customer Service Representative! If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career. As a Customer Service Representative, you will act as brand ambassador and provides positive brand experience to all customers. A day in the Life of a Customer...

  • Customer Service Representative

    3 weeks ago

    Calgary, Alberta, Canada beBee Professionals Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have a minimum of two years of customer service experience, excellent communication and interpersonal skills, and the ability to work independently. Key responsibilities include responding to customer...

  • Customer Service Representative

    2 weeks ago

    Calgary, Alberta, Canada AutoCanada Full time

    Customer Service RepresentativeDCCHail is seeking a Customer Service Representative to join our team in Calgary, Alberta. As a Customer Service Representative, you will be responsible for answering customer calls and providing answers to questions accordingly with respect to their insurance claim(s).Responsibilities:Answer customer calls and provide answers...

  • Customer Service Representative

    2 weeks ago

    Calgary, Alberta, Canada Mann International Travel & Tours Ltd. Full time

    Mann International Travel & Tours Ltd. is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your primary duties will include processing money, cheques and credit/debit card payments, tabulating total payment for goods or services...

  • Customer Service Representative

    3 weeks ago

    Calgary, Alberta, Canada MOBILE SNAP Full time

    We are seeking a skilled Customer Service Representative to join our team at MOBILE SNAP. As a key member of our customer-facing team, you will be responsible for addressing customer complaints and concerns in a professional and courteous manner.Key ResponsibilitiesAddress customer inquiries and resolve issues in a timely and efficient mannerProvide...

  • Customer Service Representative

    2 weeks ago

    Calgary, Alberta, Canada Calgary Mercantile Diversified Technologies Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Calgary Mercantile Diversified Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries, and resolving any issues...

  • Customer Service Representative

    2 weeks ago

    Calgary, Alberta, Canada Oldcastle BuildingEnvelope Full time

    Customer Service Role OverviewAs a Customer Service Representative at Oldcastle BuildingEnvelope, you will be responsible for providing exceptional customer service to our clients. This includes communicating positively with plant location managers, co-workers, and sales representatives. You will answer all incoming phone calls, distribute or respond as...

  • Customer Service Representative

    3 weeks ago

    Calgary, Alberta, Canada Mr. Handyman Full time

    Customer Service RepresentativeAre you a customer service expert looking for a new challenge? We're seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative.As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. You will be the...

  • Customer Service Representative

    2 weeks ago

    Calgary, Alberta, Canada Staffing Solutions Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Staffing Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Calgary, Alberta, Canada Circle K Full time

    Customer Service Representative Job DescriptionAt Circle K, we are looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.Key Responsibilities:Provide...

  • Customer Service Representative

    2 weeks ago

    Calgary, Alberta, Canada Intact Financial Corporation Full time

    At Intact Financial Corporation, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping our clients navigate their insurance needs.About the RoleWe're seeking a highly skilled and customer-focused individual to join our Service Centre team. As a Customer Service...

  • Customer Service Representative

    3 weeks ago

    Calgary, Alberta, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals in Calgary is looking for a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service, handling customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...

  • Customer Service Representative

    2 days ago

    Calgary, Alberta, Canada Alberta Ltd Full time

    We are seeking a Customer Service Representative to join our team at Alberta Ltd. The successful candidate will be responsible for operating a cash register, scanning items, and providing excellent customer service.Key ResponsibilitiesOperate cash register and handle customer transactionsScan items and process paymentsProvide exceptional customer service and...

  • Customer Service Representative

    3 weeks ago

    Calgary, Alberta, Canada Circle K Full time

    Customer Service RepresentativeAre you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? We're looking for a Customer Service Representative to join our team at Circle K!Key Responsibilities:Greet customers and provide a warm welcome to our storeRun...