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Property Manager

4 months ago

Severn Bridge, Canada Bayview Wildwood Resort Full time

Join Our Team at **Bayview Wildwood Resort**:
Welcome to Bayview Wildwood Resort, where breathtaking views meet exceptional hospitality. We are currently seeking passionate and dedicated individuals to join our team and contribute to creating unforgettable experiences for our guests.

**Experience**:

- **Lakefront Living**: Enjoy the opportunity of working steps away from the beautiful waters of Sparrow Lake, where you can unwind during breaks with a stroll along the shoreline or take advantage of complimentary four-season activities.
- **Adventure Awaits**: Embrace the thrill of outdoor adventure with complimentary access to hiking trails, kayaking, paddleboarding, and more. Discover the natural wonders of the area during your time off.
- **Culinary Delights**: Indulge your palate with access to our dining options, featuring locally sourced ingredients and creative culinary offerings. As part of our team, you'll have the opportunity to taste our menus.
- **Perks**:Enjoy our Sunray Group Hotels discounts on Resorts of Ontario affiliated properties.

Three daily meals provided, potential onsite accommodations.

Training in all vocational aspects of the role is provided.

Depending on the length of service or whether the position is regular or temporary, Bayview Wildwood Resort provides additional benefits to team members:

- Vacation and Bereavement leave
- Health insurance - life, disability, dental, employee assistance, vision care
- Retirement savings plan - with matching employer contribution
- Discounts on International Choice Hotels including Ascend Hotel Collection, Comfort Inn, Quality Inn and Clarion.

We provide uniforms and name tags, and outerwear, depending on the needs of the position.

Refreshments are available to staff members throughout the day

**About Us**:
Bayview Wildwood Resort, a historical lakeside resort on Sparrow Lake, traces its roots to 1898 when the Stanton family hosted visitors arriving by steam locomotive train, for fishing and summer recreation.

Today, we are owned by the Sunray Group, one of Canada’s fastest growing hospitality and development companies and part of the Ascend Collection of Choice Hotels world-wide.

Our mission is to give our guests and employees a resort experience that will leave great memories for years to come. This will be accomplished with the combined efforts and focus of team members in providing courteous and attentive service. We strive to provide a guest experience that will exceed expectations.

**Summary of Position**

Responsible for maintaining the property and The Main Inn, Rooms, and Cottages

**Responsibilities include**:

- Oversee and follow company policies and regulatory requirements outlined in the employee manual.
- Contribute to professional, constructive relationships with fellow team members, and a safe, respectful, harassment-free, workplace.

3. Practice excellent customer service and communication with guests, team members, and persons who interact with suppliers, contractors, delivery personnel etc.

**Key Responsibilities**:
**Property Management**:

- Oversee the daily operations of the properties, including maintenance, housekeeping, and landscaping.
- Coordinate with local vendors and contractors to ensure prompt and effective property upkeep and repairs.
- Conduct regular inspections of properties to ensure compliance with company standards and address any issues proactively.
- Conducting general maintenance jobs including some carpentry, water system maintenance, minor plumbing, landscaping, and painting.

**Guest Relations**:

- Act as the primary point of contact for owners and guests, handling inquiries, concerns, and feedback with professionalism and efficiency.
- Manage the arrival and departure processes to ensure a seamless experience for the owners.
- Resolve owner issues and complaints swiftly, aiming to enhance overall guest satisfaction.

**Owner Relations**:

- Communicate with owners regarding property updates, maintenance schedules, and any changes in policies or procedures.
- Provide regular performance reports on property operations, and owner satisfaction.
- Responsible to attend meetings with the cottage owners.

**Administrative Duties**:

- Maintain accurate and detailed records of property operations, owner interactions, and financial transactions.
- Prepare and manage property budgets, ensuring efficient resource use and adherence to financial targets.
- Develop and implement property policies and procedures in compliance with Ontario regulations and company standards.

**Qualifications**:
**Must have**:
1. Secondary school diploma or vocational equivalent.

2. At least 2+ years of experience in property management, with a focus on time vacation rentals/ownership preferred.

3. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

4. Must have reliable transportation.

5. Excellent communication, interpersonal, and problem-solving skills.

6. Proven ability to work independe