Sales and Events Manager

1 week ago

Port Severn, Canada Christie's Mill Inn & Spa Full time

The Sales and Events Manager is a highly organized multi-tasker who is goal-oriented, with the ability to work with a variety of teams. As a lead member of the Sales and Events Team, the Sales and Events Manager is responsible for the selling, reserving, organization and execution of meetings/functions, conventions, retreats and guest room blocks. Continually ensuring that we treat ‘customers’ as guests in our own homes, demonstrating a “Guest First” focused attitude in a fast past environment. Our goal is to exceed any expectations our guests have.

**Responsibilities**:
Consult with customers to determine objectives and requirements for events such as meetings, conferences, conventions, and special events.
- Oversee the daily operations of the sales and catering departments
- Responsible for overseeing the retention and acquisition of accounts by growing existing accounts and generating new business toa level that meets or exceeds sales forecasts
- Executes all aspects of the sales and marketing plans to surpass revenue goals. This includes outside sales calls and cold calls while maintaining relationships with current accounts.
- Builds and maintains relationships with key clients. Creates and solicits new business through innovative means.
- Answer inquiries pertaining to resort policies and services.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security
- Participates in all phases of client and/or internal meetings pertaining to catering and banquet functions and coordinates related activities on a daily basis, including assisting clients and/or event planners with their specific requirements and menu selections, as per available services and facilities.
- Responsible for revenue forecasting and implementing strategies to achieve departmental goals and financial profitability.
- Develops business plans as needed.
- Assist in advertising and marketing campaigns for the hotel.
- Effectively manage customer budgets to maximize revenue; knowledge of labor costs, banquet space, and food costs.
- Prepare proposals, sales contracts, and Banquet Event Orders
- Effectively manage and update activities and bookings
- On occasions provide a Manager on Duty presence
- Attend weekly meetings.
- Inspect event facilities to ensure that they conform to customer requirements.
- Review event bills for accuracy, and approve the payment. Follow up with any outstanding accounts.
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Adheres to all standards, policies, and procedures.
- Conduct post-event evaluations to determine how future events could be improved.
- Organize, participate and lead in trade shows, client service events, and site tours.
- Knowledge of all services, hours of operation, and facilities of the hotel, as well as the local area to effectively assist guests.
- Participates in property and corporate events as assigned.
- Administrative duties; presentations, reports, and correspondence.
- Identify and resolve all guest concerns/complaints to their satisfaction.
- Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
- Ensure the staff understand expectations and parameters for event activities. Meeting room set up requirements, Audio/Video needs and all special client requests.
- Works and co-ordinates with Event Coordinator, Chef, General Manager and owner for Banquet Event Orders
- Utilizes the hotels Property Management System to the fullest to maximize hotel revenues.
- Maximizes leads and follows up with setting site visits and appointments.
- Able to work a variety of shifts including days, evenings, weekends, and statutory holidays. Work may require outside touring, occasional overnight travel, weekend and/or evening work
- Understand and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to a supervisor.
- Any other duties as requested by Manager on Duty

**Education, Experience, & Skills**:

- Post-secondary education or hospitality certificate is an asset.
- Knowledge of hotel Banquet operations/experience is an asset.
- Practical experience working with a team that interacts with several divisions or department teams.
- Demonstrated ability to interact and influence coworkers.
- Excellent communication skills (written, verbal, listening).
- Computer skills and knowledge of various programs.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$24.00 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Weekends as needed

Ability to Relocate:

- Port Severn, ON L0K 1S0: Relocate before starting work (required)

Work Location: In person

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