Night Officer Attendant

7 months ago

Severn Bridge, Canada Bayview Wildwood Resort Full time

Join Our Team at **Bayview Wildwood Resort**:
Welcome to Bayview Wildwood Resort, where breathtaking views meet exceptional hospitality. We are currently seeking passionate and dedicated individuals to join our team and contribute to creating unforgettable experiences for our guests.

**Experience**:

- **Lakefront Living**: Enjoy the opportunity of working steps away from the beautiful waters of Sparrow Lake, where you can unwind during breaks with a stroll along the shoreline or take advantage of complimentary four-season activities.
- **Adventure Awaits**: Embrace the nature and enjoy outdoor adventure with access to hiking trails, kayaking, paddleboarding, and more. Discover the natural wonders of the area during your time off.
- **Culinary Delights**: Indulge your palate with access to our dining options, featuring locally sourced ingredients and creative culinary offerings. As part of our team, you'll have the opportunity to taste our menus.
- **Perks**:Enjoy our Sunray Group Hotels discounts on Resorts of Ontario affiliated properties.

Three daily meals provided, potential onsite accommodations.

Training in all vocational aspects of the role is provided.

Depending on the length of service or whether the position is regular or temporary, Bayview Wildwood Resort provides additional benefits to team members:

- Vacation and Bereavement leave
- Health insurance - life, disability, dental, employee assistance, vision care
- Retirement savings plan - with matching employer contribution
- Discounts on International Choice Hotels including Ascend Hotel Collection, Comfort Inn, Quality Inn and Clarion.

We provide uniforms and name tags, and outerwear, depending on the needs of the position.

Refreshments are available to staff members throughout the day

**About Us**:
Bayview Wildwood Resort, a historical lakeside resort on Sparrow Lake, traces its roots to 1898 when the Stanton family hosted visitors arriving by steam locomotive train, for fishing and summer recreation.

Today, we are owned by the Sunray Group, one of Canada’s fastest growing hospitality and development companies and part of the Ascend Collection of Choice Hotels world-wide.

Our mission is to give our guests and employees a resort experience that will leave great memories for years to come. This will be accomplished with the combined efforts and focus of team members in providing courteous and attentive service. We strive to provide a guest experience that will exceed expectations.

We support each member of our team in contributing to the guest experience and fulfilling the promise in our brand and mission.

**Summary of Position**

Responsible for the end-of-day accounting functions such as night audit, bar till, charge postings and preparation for the start of the next day. Responsible for patrolling the resort grounds including the The Cottages at Port Stanton & The Cottages II at Port Stanton to ensure the safety and security of our guests, staff, property and equipment. The main post will be at the office, answering the switchboard and handling any guest concerns. Also responsible for the upkeep and cleanliness of public areas such as the Wildwood Inn lobby and Crusader Lounge. May assist the Food & Beverage Staff in closing and cleaning up the Echo’s Lounge after it is closed for the day.

**Key Relationships**
- Internally: _Provide all essential information to department heads and employees.
- Externally: _Contact with employees, guests, visitors, unregistered guests, and occasionally law enforcement requiring professional conduct at all times.

**Qualifications**
- Note: _The following qualification requirements are only representative of minimum levels of

education, knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

**Education**

Essential:
1. High School Diploma or Vocational equivalent.

2. Ability to communicate and comprehend both orally and written in English with employees and customers.

**Knowledge**

Essential:
1. A minimum of 1 year of experience in a similar or related field ie. resort/hotel setting, direct customer service environment, telephone call center, customer service environment etc.

2. Working knowledge of Excel, Access, Word, Outlook Express and Internet Explorer.

Desirable:
1. Knowledge of the Choice advantage hotel system or related hotel-based system.

2. Previous hotel and resort experience.

**Skills & Abilities**

Essential: 1. Excellent customer service skills in order to maintain an exceptional rapport with customers and employees.

2. Ability to work independently.

3. Ability to work cooperatively with managers and employees as part of a team.

4. Ability to maintain a professional relationship with local law enforcement.

5. Ability to manage high stress situations with a calm and professional manner.

6. Ability to maintain confidentiality of pertinent data.

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